Data Collection Research Analyst

ASHWIN BHALERAO

Pune ****** 951******* **************@*****.***

SUMMARY

Highly knowledgeable Research Analyst with background in market research, data collection, and interpretation. Strong skills in statistical analysis, predictive modeling and business intelligence tools contribute to insightful decision making. Demonstrated ability to communicate complex findings clearly and effectively while contributing to strategic planning and development. Recognized for strong critical thinking abilities and problem-solving skills. SKILLS

Data collection and analysis

Flexible and adaptable

Friendly, positive attitude

Team building

Customer relations

EXPERIENCE

11/2022 - 12/2024 Team Mentor

Xdbs - Pube

Mentored and encouraged to develop strong work ethic by being positive role model and regularly practicing skills. Conducted effective conflict resolution sessions between mentees, promoting understanding and cooperation.

Allocation planning daily deliverys and sales conditions Provided crisis intervention when necessary by utilizing de-escalation techniques and making appropriate referrals for additional support services.

12/2021 - 11/2022 Subject Matter Expert

Xdbs - Pune

Determined consumer needs to provide products and services appealing to larger market.

Monitored operations and reviewed records and metrics to understand company performance.

Handling team with there allocation and target

09/2017 - 11/2021 Research Analyst

Xdbs - Pune

Provided data-driven solutions to support decision making. Performed data entry, data cleaning, and data coding for analysis. Supported business objectives through market research, utilizing diverse techniques and methodologies for data collection.

09/2015 - 04/2016 Customer Care Executive

Credence resources management - Pune

Resolved billing issues and disputes through effective problem solving techniques.

Maintained detailed records of all collection activity in accordance with company policies and procedures.

Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options. Resolved disputes and negotiated settlements to satisfy all parties involved.

Analyzed customer financial information and determined appropriate payment plans.

Negotiated credit extensions and waivers when necessary. Developed strategies for collecting overdue payments while preserving customer relationships.

Explained the consequences of non-payment in a professional manner. Advised customers on methods of avoiding future delinquencies through budgeting techniques.

07/2011 - 11/2014 Customer Service Representative

Aditya Birla novo limited - Pune

Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Liaised between customers and retail buyers to expedite orders and meet customer demands.

04/2008 - 06/2011 Book Fair Assistant

Scholastic India private limited - Pune

Organized and maintained filing systems for documents and records. EDUCATION AND TRAINING

04/2011 High School Diploma

National Institute of Open Schooling - Pune

01/2007 Technical Education : Technology Education Maharashtra State Board of Technical Education Mum - Pune LANGUAGES

Marathi: First Language

Hindi: C1

Advanced

English: C1

Advanced

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