Customer Service Inbound Calls

Heather Matrious

Martinsburg, WV ***** 956-***-**** **********@*****.***

I’m a hardworking individual who’s not only a team player but loves the challenge of working alone. I strive to push myself to be the best I can!

Experience

I.S.D #192, Farmington, MN- Custodian

January 2023-present

Clean the school and ensure that all areas are hazard free.

TaskUs, Harlingen, TX Teammate

September 2021-2023

Answered inbound calls on the IVR system. Work from Home position handling customer service.

Maximus, Edinburgh, TX CCR

March 2021-August 2021

Answering inbound calls on the IVR systems from clients. Provided them with their case information, assisted clients with their benefits and applications.

CVS, Woodbury, MN -Shift Supervisor

April 2017-2018

Customer service, cashier, freight, inventory, maintaining the safe, peoples’ schedules, opening and closing the store duties, and much more.

Education

Rasmussen College- Certificate in Business Management June 2015

Skills

IVR Calling system, Excel, Word, leadership, Microsoft Office, dependable, shift supervisor, custodian, team member, key holder, retail management, Sales, customer service, and much more.

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