Los Angeles It System

Collette P. Carr

PROFESSIONAL SUMMARY

*************@*****.*** • 747-***-****

www.linkedin.com/in/collettecarr • Los Angeles, CA

Strong IT system administration and educational program development background, coupled with proficiency in providing comprehensive 1st and 2nd level user support.

Expertise in setting up new systems, user management via Active Directory, and maintaining backup and archival procedures, along with skills in system evaluation, scripting, and automation. Strong aptitude for operational discipline in status reporting, documentation, and process adherence. Proven record in developing and delivering technology-focused educational programs, including computer literacy and ESL, showcasing a unique blend of technical and instructional capabilities to enhance community engagement and workforce readiness.

Areas of Expertise

•IT System Administration

•User Support

•Backup & Archival Procedures

•IT System Setup & Configuration

•Technology Evaluation & Recommendation

•Operational Discipline & Documentation

•Educational Program Development

•ESL Instruction & Curriculum Design

•Community Outreach & Engagement

Technical Skills

Protocols: TCP/IP DNS DHCP

Email Protocols: POP IMAP SMTP

Network Types & Technologies: WAN LANs Wireless VLANs

Operating Systems: Windows 7 Windows XP Legacy Systems

Applications & Software Tools: Ghost ZENWorks for Deployment Remedy Tracking SMS

Professional Experience

As a result of some tragic losses, I took time off from my professional career. 04/2019 – 12/2023

AmeriCorps Vista, Los Angeles, CA 04/2018 – 04/2019

Resident Technology VISTA Program

Built and delivered a curriculum for computer literacy, with content on awareness of Skid Row Housing Trust. Cultivating learning, wellness, and socialization of residents with enhanced services. Instrumental in achieving the vision by being a trusted leader, collaborator, and role model.

Communicated and increased access to employment opportunities with technology training, expanding qualifications within the job market.

Cultivated learning, wellness, and socialization of residents with expanded services and a catalog of wraparound programming.

Enhanced access to computer hardware and training for the resident community.

Conducted community outreach by recruiting vendors and volunteers.

Received feedback and shared technology opportunities with the housing community.

Served as a resource for support needs with frequent engagement, sharing, and casual conversations.

BYB English Center, TPR English School, Torrance, CA and Zhuhai, China 09/2014 – 04/2018

ESL Instructor

Designed and built lesson plans focusing on life skills, vocational and workplace English using the Total Physical Response method and real-world situations. As needed in response to language levels and specific requests, built lesson plans.

Served as a primary ESL instructor, improved English reading, writing, and speaking, targeting students of diverse ages and backgrounds.

Encouraged speaking in English with multiple dynamic and energetic discussions to practice conversational English versus conducting monotonous language drills.

Literacy Coordinator, AmeriCorps Vista, Inglewood, CA 09/2012 – 07/2013

AmeriCorps Vista

Oversaw student assessments and conducted periodic progress evaluations. Ensured proper distribution of textbooks and resources. Recruited, trained, and managed volunteer tutors to conduct one-on-one or small group meetings, supporting tutors to refine skills.

Additional Experience

IT Support Intern (Vital Records) California Department of Public Health, Sacramento, CA

Information Systems Graduate Student, University of San Francisco

IT Support and Instructional Aid, Roseville Science and Tech Center, Roseville, CA

Information Systems Project, University of San Francisco, San Francisco

IT Network Consultant, California Department of Transportation, Oakland, CA

Education

Master of Science, Information Systems

University of San Francisco, CA

Bachelor of Science, Information Systems

University of San Francisco, CA

Licenses & Certifications

TESOL/TEFL Certificate, 2012

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