Customer Service Excellence

Valentina Johnson

OBJECTIVE: Ensure excellent Customer and Managerial Services, correct transactions, and maintain correct procedures while on the job.

QUALIFICATIONS:

Over 10 years with customer service excellence, 70 WPM, marketable, driven, and a fast learner. I am consistently punctual, I have a great attitude, and I finish projects in a timely manner. I am a true believer in team work and I respect all employees. Currently seeking employment opportunity with career and scholarly advancement!

EDUCATION:

2003-2005 A. R. Johnson Health Science and Engineering Magnet High School

2005-2007 Salem High School; Class of 2007: College Prep and Technical Diploma

2008-2010 Savannah College of Art and Design: Associates of Fine Arts/Professional Writing

EMPLOYMENT:

February 2009- Currently Employed

CEO/ Valentina Ned’Jean LLC

Valentina Ned'Jean LLC is a Business Entertainment Entity with Specialist services including but not limited to Professional Writing, Modeling, Art Merchandising, and Concept Analysis.

April 2013-October 2013

Insurance Agent/ Bankers Life and Casualty

Analyze statistical data, such as mortality, accident, sickness, disability, and retirement rates and construct probability tables to forecast risk and liability for payment of future benefits. May ascertain premium rates required and cash reserves necessary to ensure payment of future benefits.

January 2010- Seasonal Employed

Editor/ Career Choices Magazine

Conducts interpersonal interviews with clients, supplies professional writing; articles, texts, and/or stanzas.

September 2011-June 2012

Teller/ Bank of America

Interpersonal customer service excellence, process financial transactions, and daily auditing, and confidentiality for each client.

May 2008- June 2010

Assistant Manager- Sales Leader/ Bath and Body Works

Process financial transactions, interpersonal customer service ensuring 100% customer satisfaction. Ensuring customer volume, conversion for sales, and budgeting is being met at all times.

November 2007- April 2008

Office Assistant/ Liberty Tax Service

Provide quality client service and information. Assist tax preparers with client folders, in addition to filing taxes for clients. Ensure confidentiality and correct data entry for all returns. Provide services for accounts payable and accounts receivable. Scheduling and supervising 5 to 7 waver employees. Assist in marketing plans to ensure customer volume.

May 2004- August 2004

May 2005- August 2005

CPA Assistant, Fendrick and Associates

Filing client folders, collection calls, and bookkeeping ensuring accurate data entry input.

ACHIEVEMENTS/AWARDS

VICA (SKILLS-USA), Dual Diploma (College Prep and Technical Diploma),Second (2nd)Place Award in customer service at Skills- USA conference.2nd Place Customer Service Award at Bank Of America in the Area, 12th Place Customer Service Award at Bank of America in the Market.Numerous customer service Awards from Previous Employers. Museum Placement at Ivy Hall Museum. Museum Placement at ArtNet Online Museum Store.

Contact this candidate