Shuvadeep Samanta
Chennai, India +91-980*******/869-***-****
*******.*********@*****.***/**************@*****.**.** https://www.linkedin.com/in/shuvadeepsamanta79/
Executive Profile: CTO – IT/Telecom Sector
~ Driving Technological Excellence and Strategic Growth in the IT and Telecom Landscape Through Visionary Leadership and Cutting-Edge Solutions ~
Dynamic and results-focused senior technology professional with over 20 years of progressive experience in the IT and Telecom sectors, specializing in strategic technology leadership, innovation, and digital transformation. Demonstrated expertise in steering complex telecom projects, managing large-scale technology infrastructures, and driving organizational growth through cutting-edge solutions. In-depth knowledge of IT and telecom infrastructure, including data centers, cloud services, network architecture, and telecommunications systems.
• Skillful in leading digital transformation initiatives to modernize technology infrastructure, streamline operations, and enhance customer experience.
• Expert in overseeing Network Operations Centers (NOCs) to maintain optimal performance and reliability; skilled in leading NOC operations to ensure 24/7 network monitoring, incident response, and issue resolution.
• Proven skills in streamlining processes, mitigating risks, and deploying cutting-edge technologies to meet evolving business needs and industry standards.
• Proficient in developing and implementing operational procedures to maximize system uptime and reliability.
• Adept at designing and executing preventive and corrective maintenance schedules to ensure equipment longevity and optimal performance.
• Advanced problem-solving skills for diagnosing and resolving technical issues, minimizing downtime, and ensuring smooth operations.
• Technology Skills: Nokia NetAct OSS, Nokia RAN, Ericsson RAN, Huawei RAN, ZTE RAN, BSS, VoIP, OSS, SIP, etc. Core Competencies
• Technology Vision
• Technology Roadmap
• IT Infrastructure
• Telecommunications Systems
• Network Architecture
• NOC Operations
• Cloud Computing
• IoT
• AI Prompt Engineering
• ITIL Process Implementation
• Service Delivery
• Project Management
• SLA Management
• Problem/Incident Management
• Change Management
• Telecom Compliance
• Cross-Functional Leadership
• Team Building & Management
Work Experience
PDI Technologies, Chennai, India (August 2024 - till date) Senior Manager, NOC
Responsibilities:
• Spearheading the development and execution of a progressive Network Operations Center (NOC) strategy aligned with cross-functional operational excellence.
• Conducting comprehensive assessments of the NOC team's technical competencies, with a focus on upskilling and fostering a team adept in leveraging advanced IT and network technologies to establish a best-in-class unit.
• Cultivating a culture of continuous improvement, collaborative knowledge sharing, and accountability, driving operational efficiency and team engagement.
• Managing and optimizing NOC infrastructure, systems, and security frameworks, with a focus on modernization, scalability, resilience, and cost-effectiveness.
• Staying at the forefront of emerging technologies in the network operations domain and strategically integrating innovative solutions to enhance organizational leadership in the tech landscape. Ozonetel Communications, Hyderabad, India (Jun 2022 - Jun 2024) IT & Telecom Operations and Compliance Head
Responsibilities:
• Oversaw the IT and telecommunications infrastructure and operations in the company, ensuring they were efficient, effective, and compliant with relevant regulations and industry standards.
• Developed effective and strategic plans for IT and telecommunications operations, monitored & optimized the performance of IT and telecom systems and services, and ensured high availability and reliability of these systems.
• Oversaw day-to-day IT and telecom operations, including IT infrastructure, network infrastructure, data centers and communication systems, and ensure IT and telecom services meet business needs.
• Developed policies and procedures to ensure compliance with relevant laws, regulations and industry standards; conducted regular audits and assessments to identify and mitigate compliance risks.
• Led the response to IT and telecom incidents, ensuring timely resolution and minimal impact on operations.
• Maintained healthy business relations with IT & telecom vendors, negotiated contracts, monitored their performance and ensured that vendors met the agreed-upon service standards and deliverables.
• Implemented and maintained cybersecurity measures to protect the company’s IT infrastructure and sensitive data.
• Introduced and managed tools & processes for monitoring the performance and reliability of IT and telecom systems.
• Prepared detailed reports on IT and telecom operations, compliance status and KPIs, and presented to management.
• Led and mentored a team of IT & telecom professionals, fostering a collaborative and productive work environment.
• Led projects like data center migrations, PRI to SIP conversions, SBC changes & infrastructure deployments. Microtalk Communications, Kolkata, India & Cebu & Manila, Philippines (Jul 2020 - Jul 2021) Technical Support and Services Manager
Responsibilities:
• Led the technical support & service team to enhance service and customer satisfaction in the VoIP & FTTX business.
• Designed and implemented client-focused processes to enhance service delivery, ensuring customer satisfaction.
• Developed methods to achieve high-performance standards, focusing on real-time service level management.
• Oversaw the resolution of technical issues and support requests from customers, ensuring timely solutions.
• Implemented and monitored processes and procedures to enhance the efficiency of support operations; standardized and automated service delivery processes, improving operational efficiency.
• Managed high-severity incidents, coordinating and running conference calls to mitigate risks to customers.
• Prepared reports on operational metrics, customer experience & performance, and submitted to senior management.
• Monitored trouble ticket processing, ensuring adherence to SLAs and identified areas for improvement.
• Led discussions with clients, vendors and stakeholders to address and resolve active complaints and escalations.
• Ensured employee capacity utilization and forecasted staffing requirements based on business demands; identified knowledge gaps within the team and provided trainings to enhance skills and performance.
• Strategized, set up and managed IVR systems and dialers for enterprises and contact centers, ensuring IVR and dialer configurations align with business needs and enhance customer experience.
• Oversaw the installation, shifting, activation and technology upgrades for Fiber to the X (FTTX) services customers. Innovis Telecom, Nairobi, Kenya (Aug 2019 - Nov 2019) NOC Manager
Responsibilities:
• Worked as NOC Manager at Airtel Kenya Managed Services; managed and led the Network Operations Center to ensure the availability, performance, and reliability of Airtel Kenya’s network infrastructure.
• Oversaw the monitoring, troubleshooting and resolution of network issues, coordinated with various technical teams, and implemented strategies to enhance network operations and customer satisfaction.
• Oversaw real-time monitoring of network systems, including hardware, software and connectivity; ensured that all network incidents and problems were logged, tracked and resolved efficiently.
• Managed responses to network outages, disruptions and performance issues; developed procedures for incident management, including escalation paths and communication protocols.
• Conducted root cause analysis for significant issues and developed strategies to prevent recurrence.
• Managed a team of NOC engineers and technicians, ensuring the team was equipped with the necessary tools and knowledge to perform their duties effectively.
• Ensured network security measures were in place and adhered to, including monitoring for potential vulnerabilities. Ernst & Young (EY), Raipur, India (Aug 2018 – Jul 2019) Advisor - Telecom Project Management
Highlights:
• Worked as PMO for Chhattisgarh Infotech Promotion Society (CHiPS) in the Sanchar Kranti Yojna (CG-SKY) project by the Chhattisgarh government.
Responsibilities:
• Led the team as an on-site Network Project Manager to oversee the strategic planning, execution and management of the CG-SKY project, a state-led initiative aimed at expanding the telecom network in rural regions of Chhattisgarh.
• Developed and implemented strategic plans for the deployment of over 1,500 telecom sites and the distribution of 5 million smartphones across Chhattisgarh.
• Oversaw the integration of 4G sites by RJIO, ensuring adherence to CAPEX and OPEX contractual obligations and maintaining rigorous financial controls.
• Conducted thorough technical evaluations and defined the scope of work for various project components.
• Monitored and ensured that all integrated sites complied with TERM and TRAI regulations.
• Reviewed and evaluated RFP, RFI, and RFQ for solution and supplier selection, including a thorough assessment of supplier proposals with reasoned recommendations.
• Implemented and maintained industry best practices, techniques and standards throughout the project lifecycle.
• Monitored and reported on the progress of the project’s strategic initiatives, ensuring milestones were met and issues were addressed promptly.
Aircel, Kolkata, India (Jul 2008 - Aug 2018)
Manager - Networks
Highlights:
• Efficiently spearheaded the planning, design and implementation of the Aircel Regional NOC in Kolkata.
• Successfully built a multivendor NOC by integrating equipment from Nokia, Ericsson, Huawei, and Cisco, enhancing operational efficiency and network management.
• Automated daily operations using in-house developed tools, reducing manual processes and improving productivity.
• Introduced new RF KPIs and improved measurement and calculation methodologies. Responsibilities:
• Worked as the NOC Manager at Aircel Kolkata NOC with the responsibility of Configuration Management (CM), Fault Management (FM) and Performance Management (PM).
• Led and oversaw the implementation of NOC solutions, managing major incidents and driving process and operational excellence across the network.
• Oversaw the remote integration of network nodes, executed software upgrades, and managed Release Management to enhance network capabilities and performance.
• Responsible for incidents & problem management, ensuring timely solutions to minimize service impact & downtime.
• Worked as BSS Manager for Kolkata Circle; handled site rollout, optical fiber deployment and maintenance; ensured the optimal performance and availability of BSS and optical fiber equipment.
• Oversaw site rollout, OEM swap and optical fiber deployment projects.
• Monitored network performance and troubleshot issues to maintain service quality; implemented and managed network security measures to protect against breaches and vulnerabilities.
• Implemented regular preventative maintenance schedules for BSS and optical fiber systems to minimize faults.
• Conducted audits of network connectivity & communication infrastructure projects to ensure adherence to standards.
• Managed IBS in large commercial buildings and Metro Railways, ensuring optimal functionality and coverage.
• Oversaw the escalation process for technical and management issues, ensuring timely resolution of issues. Earlier Work Experience
• OSS Engineer, Nokia Siemens Networks, Asansol, India (Feb 2006 - Jul 2008)
• OMCR Engineer, Hutchinson Essar South Ltd, Asansol, India (Feb 2005 - Jan 2006)
• Installation & Commissioning Engineer, United Telecoms Ltd, Bangalore, India (Jul 2002 - Feb 2005) Education
• MBA - Marketing & Systems, Sikkim Manipal University, Gangtok, India (2008)
• Bachelor's Degree in Electrical & Electronics Engg., Visveswaraiah Technological University, Belgaum, India (2002) Certifications
• Advanced Certification in DevOps & Cloud Computing, CCE, IIT Madras & Intellipaat (Pursuing)
• Generative AI Mastery, GrowthSchool (2024)
• PRINCE2 Agile Practitioner, PeopleCert (2021)
• Machine Learning with Python, Cognixia (2021)
• Python for Data Analytics, Udemy (2020)
• SIP (Session Initiation Protocol), Udemy (2020)
• VoIP (Voice over Internet Protocol), Udemy (2020)
• Lean Six Sigma Green Belt, Simplilearn (2019)
• PMP Training, Cognixia (2019)
• ITIL® Foundation, PeopleCert (2018)
• SDN (Software-defined networking), Udemy (2018)
• 5G Mobile Networks, Telcoma & Udemy (2018)
• Internet of Things (IoT), Collabera TACT (2017)
Personal Details
• Nationality: Indian
• Date of Birth: 11th Oct 1979
• Languages: English, Hindi and Bengali