Customer Service Administrative Support, Customer Service

Chanel Carbonell

Tallahassee, FL *****

850-***-**** - ******@***.***

Professional SUMMARY - Dynamic professional with extensive experience in customer service, financial management, and office administration. Proven track record of success in handling cash transactions, resolving inquiries, and providing administrative support. Known for strong interpersonal skills and proactive problem-solving abilities. A reliable team player committed to delivering exceptional service and driving efficiency.

Skills -

Natural planner

Communicative

Goal Setter

Socially Flexible

Problem-solving

Creative Writing

Microsoft Word

Microsoft PowerPoint

Initiative

Adaptability

Work History

03/2024 to 09/2024

Food Server

CAVA Restaurant

Familiar with POS systems

Able to keep calm in rushes and complete tasks effectively

Exceptional ability to adapt to changing circumstances

Experienced in diplomatically handling customer complaints and service recovery situations.

09/2023 to Current

Server

Flamingoz Restaurant

Provided conflict resolution during events

Demonstrated excellent multitasking skills by managing orders, serving meals, and bussing tables in a timely manner

Maintained satisfied guest in a fast-paced environment

09/2021 to Current

Office Assistant

Dean Office of College of Social Science and Public Policy

Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.

Scheduled appointments and maintained calendars

Well-rounded skill set includes database management, customer service, and process streamlining

11/2021 to 12/2022

Customer Service Associate

CVS

Collaborated with 4 to 5 other employees to complete various opening and closing duties

Notified managers and peers of any issues and collaborated to resolve these issues

Maintained cleanliness of work area

Effectively handled cash register, including cash, debit, and credit card transactions

Education

Expected in 12/2025

Women's Studies

Florida State University - Tallahassee, FL

May 2024- Sept. 2024

Internship

Florida State University - Tallahassee, FL

Office of Advancement for Human Rights

Affiliations

Lambda Theta Alpha Latin Sorority Inc.

Hispanic Latinx Student Union

Engage 100 Instructor

CARE Bridge Program Student

Global Noles Mentor

Languages

Spanish: Bilingual Fluent

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