Warehouse/Distribution Center
Resume:
Catherine Tillman
Madison, AL *****
*************@*****.***
Work Experience
Assembly Line Worker
Polaris Industries-Madison, AL
September 2024 to October 2024
• Operated assembly line machinery and equipment to assemble products according to specifications
• Performed quality checks on finished products to ensure they meet company standards
• Collaborated with team members to achieve daily production targets and maintain workflow efficiency
• Followed safety protocols and maintained a clean and organized work area at all times
• Identified and resolved any issues or malfunctions in the assembly line process, minimizing downtime
• Trained new employees on assembly line procedures, ensuring smooth integration into the team
• Maintained accurate records of production output, including quantity produced and any defects found
• Implemented continuous improvement initiatives to optimize productivity and reduce waste Front Desk Manager
Best Western Executive Inn-Cullman, AL
April 2024 to September 2024
• Supervised and managed front desk operations, ensuring smooth check-in and check-out processes for guests
• Trained and mentored a team of 8 front desk agents, providing guidance on customer service best practices
• Implemented new reservation system, resulting in a 18% increase in efficiency and accuracy
• Resolved guest complaints and issues promptly and effectively, maintaining high levels of customer satisfaction
• Managed room inventory to maximize occupancy rates while minimizing overbooking situations
• Collaborated with housekeeping department to ensure timely room readiness for incoming guests
• Conducted regular audits of guest accounts to identify billing discrepancies or errors
• Oversaw the scheduling of front desk staff, ensuring adequate coverage during peak hours and special events
• Maintained accurate records of daily transactions, including cash handling and credit card processing
• Assisted with revenue management strategies by monitoring room rates and availability trends in the market
• Coordinated with other departments such as concierge, bell services, and maintenance to meet guest needs efficiently
• Implemented training programs for new hires to ensure they are equipped with necessary skills for their roles
• Analyzed guest feedback surveys to identify areas for improvement in service quality
• Managed VIP reservations by coordinating personalized amenities or services requested by high-profile guests
• Collaborated with sales department on group bookings or special requests from corporate clients
• Ensured compliance with all safety protocols and emergency procedures at the front desk area
• Maintained confidentiality of guest information according to privacy regulations
• Demonstrated strong problem-solving skills when faced with challenging situations at the front desk
• Implemented a guest recognition program to enhance customer loyalty and repeat business
• Monitored and responded to online reviews and ratings on various platforms, addressing any concerns or issues raised by guests
Warehouse Worker
Target Distribution T-590-Madison, AL
November 2020 to March 2024
• Operated forklifts and other warehouse equipment to safely load, unload, and transport materials
• Maintained accurate inventory records by conducting regular cycle counts and reconciling discrepancies
• Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging
• Utilized computer systems to track inventory levels, update stock locations, and generate shipping labels
• Collaborated with team members to optimize workflow efficiency and meet daily production goals
• Performed quality control checks on outgoing shipments to ensure products met customer specifications
• Safely stored hazardous materials according to OSHA regulations and company guidelines
• Maintained a clean and organized work area to promote safety and productivity
• Assisted in the training of new warehouse employees on proper procedures for handling materials and operating equipment
• Demonstrated strong problem-solving skills by resolving inventory discrepancies quickly and accurately
• Closely followed all safety protocols when handling heavy machinery or working at heights
• Maintained compliance with company policies regarding security measures for high-value merchandise
• Collaborated with cross-functional teams (e.g., logistics, purchasing) to coordinate efficient inbound/ outbound shipment processes
• Demonstrated flexibility by adapting quickly to changing priorities or urgent requests from supervisors
• Achieved an average picking rate of 200 items per hour, exceeding department standards
• Operated pallet jacks and hand trucks to move materials within the warehouse
• Maintained knowledge of safety regulations and best practices for handling hazardous materials
• Collaborated with team members to unload delivery trucks efficiently and accurately count received items
• Participated in regular safety training sessions to ensure compliance with workplace health and safety guidelines
• Achieved a record-breaking productivity rate during peak season by consistently meeting or exceeding daily picking targets
• Leveraged strong communication skills when coordinating with drivers, vendors, and other warehouse personnel on shipment schedules
Server
Waffle House-Decatur, AL
February 2014 to October 2020
• Consistently earned 100% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service
• Demonstrated exceptional multitasking skills during peak hours, accurately managing multiple tables
• Collaborated with kitchen staff to ensure timely delivery of food orders to customers
• Provided recommendations on menu items based on customer preferences and dietary restrictions
• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
• Adhered to all food safety regulations to ensure the health and well-being of customers
• Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
• Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
• Managed inventory levels of supplies such as napkins, utensils, condiments etc. ensuring availability during peak hours
• Implemented upselling techniques resulting in an increase in average check size by 75%
• Suggested daily specials based on fresh ingredients available resulting in increased sales by 50%
• Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items
• Provided exceptional service to VIP guests, including personalized recommendations and attention to detail
• Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
• Trained new staff members on restaurant procedures, menu items, and customer service standards
• Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers
• Collaborated with team members to create a positive work environment focused on delivering excellent customer service
Education
High school diploma
Michigan City High School - Michigan City, IN
May 1998 to December 2001
Skills
• Load & Unload
• Assembly
• Warehouse Experience
• Warehouse Distribution Experience
• Pallet Jack
• Quality Assurance
• Food Safety
• Materials Handling
• Upselling
• Training & Development
• Forklift
• Inventory Control
• Quality Control
• Management
• Restaurant Experience
• Office Management
• Sales Management
• Order Picking
• Customer service
• Hospitality
• Inclusivity
• Time management
• Communication skills
• Safe work practices
• Organizational skills
• Flexibility
• Active listening
• Public speaking
• Leadership
• Phone etiquette
• Guest Services
• Shipping & Receiving
• Freight Experience
Certifications and Licenses
Food Handler Certification
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