Business Analyst Data

Contact Name :M.S.Velu Easwari Technology consultant Name:RAM

Phone #540-***-**** 3402 Belle Ave Mail:**********@*****.*** Roanoke VA-24012 PROFESSIONAL SUMMARY

Data-driven Business Analyst with over 5 years of experience, including software development (SDLC), and strong interpersonal skills. Adept at collaborating with leads, managers, and clients to enhance project efficiency. Boosted decision-making by 15% through effective visualizations. Motivated to leverage expertise in problem-solving to address complex business challenges.

EDUCATION

• University of Florida (Recipient of the ‘Academic Excellence Directors’ Award (‘23,’24)) Gainesville, FL MS in Information Systems and Operations Management - Data Science (GPA - 3.77) Aug 2022 - May 2024 • University of Mumbai Mumbai, India Bachelor of Engineering in Electronics (GPA - 3.7) Aug 2014 - May 2018

SKILLS SUMMARY

• Languages: Python, R, SQL, C, C#, C++, Java, Json, JavaScript, No SQL, PL/SQL, HTML

• Tools: Power BI, Tableau, Jira, MySQL, Confluence, Visio, Word, MS Access, MS PowerPoint, MS Office, LucidChart • Platforms: Azure DevOps, Apache Airflow, Kafka, Looker, Kubernetes, Google Cloud Platforms, Oracle, BigQuery, Unix

EXPERIENCE

Chartwells Higher Ed (Compass Group) Gainesville, FL • Data Analyst Aug 2022 – May 2024 o Utilized SQL, Python, and Excel to optimize inventory planning, sales forecasting, and waste reduction, resulting in a 20% increase

in retail profits by analyzing sales data to identify trends for accurate demand forecasting and inventory management. o Analyzed customer sales data and Google reviews using business insights from Looker Studio to identify the most sold items and areas for improvement in customer service, resulting in a 15% increase in overall customer experience satisfaction scores.

LTI (Larsen and Toubro Infotech and Mindtree - LTIMindtree) Mumbai, India • Business Analyst (Johnson Controls) May 2021 - May 2022 o Developed Power BI (DAX) data visualization dashboards that boosted decision-making efficiency by 15% and reduced manual

monitoring efforts by 20%, enabling end-users to evaluate performance, make data-driven decisions, and monitor progress. o Performed business requirement gathering, and business process flows analysis. Communicated inconsistencies and critical issues to business stakeholders while coordinating with over 20 leads and more than 10 managers.

o Designed over 100 dashboards, storyboards, epics, user stories, and product backlogs in Jira, while conducting process modeling and process mapping. This streamlined project efficiency by tracking the progress of 325+ product feature enhancements and fixes. o Devised schedules for PowerBI status reports & scorecards, enhancing report writing & productivity by saving 20+ hours/month.

• Quality Analyst II - QA (ViacomCBS) Oct 2019 - Apr 2021 o Spearheaded a team of 8 engineers in sprint planning, retrospectives, product planning, management, and testing of a customer relationship management (CRM) application, delivering projects on time and within budget using Scrum Agile environment. o Managed the database and testing teams during the development of a contracts tool for licensing solutions, resulting in the cleanup of $4.6M in unapplied cash and a 74% increase in efficiency in receivables, payables, accruals, billing, royalties, and invoices. o Created Excel-based automatic processes with VBA, Vlookup, and pivot tables, streamlining documentation & saving 4 hrs/wk. o Implemented a web automation testing framework for the sales forecasting module, achieving a 35% reduction in testing time.

• Quality Assurance Analyst (ViacomCBS) Oct 2018 - Sep 2019 o Enhanced the quality and stability of rights/asset management software by 30% through the execution of SQL database, performance, use cases, ad hoc, KPIs, end-to-end, UAT, and regression testing, ensuring compliance by adding 200 virtual users. o Tested 9 web/desktop applications in a Waterfall environment, collaborating with cross-functional technical team members to identify risks, conduct root cause analysis, ensure quality measures, and suggest mitigation steps to meet the acceptance criteria. o Created test plans, cases, scripts, and a requirements traceability matrix to ensure alignment with product specifications.

PERSONAL / ACEDEMIC PROJECTS

• Ecommerce sales data analysis: Researched market trends to propose enhancements in price estimation and promotions for Meesho, resulting in a 10% increase in sales and improved customer experience (CX) through meticulous data analysis. This involved data extraction, manipulation, mapping, and exploratory data analysis utilizing Pandas, Matplotlib, and Seaborn.

• Analyzing Streaming Giants: Conducted a competitive analysis of Netflix and Amazon Prime Video using a data presentation in Tableau. Crafted 13+ interactive dashboards delivering insights for emerging streaming platforms and production houses. • Decoding Uber Tips: Improved Uber tip accuracy by 11% by analyzing distance, passenger count, and payment methods. Built a Python model deployed on Google Cloud, loaded via Mage pipeline to BigQuery, and visualized findings in Looker Studio. • Detection of Credit Card Frauds: Created 10 ML (neural network) models employing data modeling techniques to detect credit card frauds and managed PCA-transformed imbalanced data using scikit-learn, TensorFlow, Keras, and NumPy in Google Colab. • Disease prediction: Developed a machine learning model in Jupyter to efficiently predict human diseases based on symptoms by combining predictions from 3 data models, with visualizations of data balance and model performance metrics in healthcare.

PROFESSIONAL CERTIFICATIONS

Business Analytics Foundations, Lean Six Sigma Green Belt (IIBA), ETL and Data Pipelines (Data Warehouse) with Shell, Airflow and Kafka, Cloud Computing Fundamentals, Introduction to Data Analytics, Project Management Foundations

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