Customer Service

**** ********* **

North Richland Hills, TX *****

330-***-****

Lou Anne Gintner

Objective

To obtain a part time position in Customer Service.

Experience

Customer Service Contract Position for Navient-September 2020-present

·Trained and worked in a remote customer service setting.

·Answered calls from claimants for the New York State Department of Labor.

·Completed partial claims.

·Released held certifications.

·Investigated claimant accounts to find out why benefits were not paid.

Screener for Health Markets- September 2019-March 2020

·Successfully completed contract position.

·Answered calls from customers seeking health insurance.

·Obtained and entered customer information in computer system.

Patient Ambassador for Baxalta, now DBA Takeda -2016

·Present My Life Story to groups.

·Travel to presentations in various United States cities.

ASPIRE Tutor-September 2011-May 2013

·Created and executed after school classes in reading, crafts, and imagination.

·Follow state standards in education.

·Provided safe and positive environment for children in grades K-2

Home Child Care Provider 2004-2009

·Cared for school aged children before and after school.

·Provided full day care on school days off.

·Did crafts, field trips, and parties for the children.

Left job due to husband’s transfer.

Site Director of Y-Club

·Planning and directing the Y-Club at St. Michael’s Elementary School.

·Coordinating activities to provide small and large motor skills, snacks, crafts, and enrichment activities.

·Encouraging children to develop social skills with focus on responsibility, respect, honesty, and caring.

·Focus on theme units such as penguins, holidays, international festivals, and many more.

·Develop open communication and good rapport with parents.

Left due to husband’s transfer.

Front End Collector

·Collect on accounts 3-30 days past due

·Answer Spanish Calls

·Worked from autodialer system.

Progressive Medical Westerville, Ohio

Left job due to company’s relocation.

Patient Care Coordinator

·Maintain patient care for over 150 patients.

· Verify insurance authorization of care.

·Order DME and wound care supplies for patients.

·Format invoices using ICD-9 and HCPC coding.

·Follow-up with patients: verifying orders and continuing supply maintenance.

Purchase Plus Buyers Group Westerville, Ohio

Left job due to company going out of business.

Customer Service Representative Level 2

·Facilitated customer service for two satellite offices.

·Answered escalated calls.

·Conducted research and follow up work for customer and client concerns.

·Audit commission reports.

Cardinal Health Dublin, Ohio

Left job due to my department’s transfer to Las Vegas.

Senior Client Services Coordinator

·Generate daily, weekly, and monthly reports.

·Develop and maintain Y2k Testing for Pharmacy Check Run.

·Balance bi-monthly Check Runs.

·Provide Clients with Reports and Documents.

·Assist with Plan Maintenance for Pharmacy Clients.

1997-1999 Air Touch Cellular Dublin, Ohio

Customer Care Representative

Left job to pursue better opportunity.

·Over two years experience in Customer Care.

·Certified as Customer Appeals Specialist.

·Cross-trained in Credit-Order Processing.

·Trained in assisting customers with equipment, features such as voice mail, and billing questions.

·Mentor to new hires.

Assist customers with Easy Move and Retention Team.

Merck-Medco Rx Services Columbus, Ohio

Central Resource Specialist/ Customer Service Representative

Left job to work closer to home.

·Customer service implementing prescription drug program.

·Processing insurance drug program claims.

·Work in the Information Center.

·Answer escalated calls and concerns.

Education

Capital University Columbus, Ohio

B.A. English and Spanish Secondary Education

Special Achievements

· Awarded Third Quarter High Achiever Award at Air Touch. Received over twenty pride forms for excellence in performance at Air Touch.

· Promoted to Retention Team at Air Touch and Central Resource Lead at Merck Medco Rx Services

References: Ciara Underwood, Team Lead at Health Markets Ph#817-***-****

Margaret Doss, President of Families with Children from China Group, Ph#972-***-****

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