Customer Service Representative

BUNMI OLAWOYIN

Calgary, AB, 587-***-**** *******************@*****.*** https://www.linkedin.com/in/olawoyin-olubunmi-33054018a

PROFILE SUMMARY

Dedicated and adaptable Customer Service representative with over 5 years of experience in delivering exceptional service and fostering positive client relationships. Skilled in handling inquiries, resolving issues and ensuring customer satisfaction. Proficient in utilizing various communication skills and software to provide prompt assistance, streamline processes, and produce timely reports. Adapt at working independently and in a team contributing to the overall success of the organization.

SKILLS

Exceptional Customer Service Verbal and written communication Analytical

Strong Attention to Detail Organizational and Time Management Adaptable

Self-motivated Good listening skills Project Management Office administration

Microsoft Office (Intermediate level) GIS Remote Data management

EXPERIENCE

Kitchen Assistant, Tribes Ltd (temporary), Calgary, AB Oct 2023 - Dec 2023

●Supported the smooth functioning of the kitchen by performing various tasks to assist chefs and other kitchen staff.

●Communicated extensively with the customer to provide excellent services.

●Adhered to all safety and hygiene standards to ensure efficient operation of the kitchen and smooth workflow.

Product Operation Officer, Egoleplay Limited July 2022 - Sept 2023

●Analyzed data related to product performance, customer feedback, market trends and operational metrics to inform decision-making and drive continuous improvement.

●Worked closely with cross-functional teams, including project development, engineering, marketing, sales and customer support to coordinate activities and ensure smooth execution of product initiatives.

●Monitored customer satisfaction and feedback related to products or services and collaborated with relevant teams to address issues and improve the overall customer experience by 85%.

●Provided technical support and test run products before they go live and increased the product usage by 95%.

Customer Experience Officer, Egoleplay Limited Jan 2022 - June 2022

●Handled escalated customer complaints and ensured timely resolution with satisfactory outcomes, while addressing root causes to prevent recurrence.

●Developed relationship with customer by offering detailed description and benefit of the company’s product and services which leads to an increased usage of 92% at the end of the year.

●Provided immediate response to customers questions and issues via email and phone calls bringing major issues to the attention of the manager.

●Crafted birthday greetings using design tools for the customer’s database

●Promoted the product and services by 80% on the company’s social handles.

Office Assistant

Osun-State-Min of Agric and Food Security Mar 2020 - Feb 2021

●Maintained staff directory and policies for rules of engagement.

●Educated farmers on the use of farm supply to improve sustainable management.

●Organized and ordered office supplies keeping them well organized and sufficiently stocked at all times.

●Managed multiple projects simultaneously using organizational and analytical skills.

Cesra and Finn (Internship) May 2018 - Dec 2018

●Gathered, arranged and corrected research data to create representative graphs and charts highlighting results.

● Completed and Produced Map from Geo-spatial images within stipulated time.

●Assessed data using scientific methods while following all important specifications and assisted with general map geo-referencing.

●Researched various subjects that were related to subject matter and Digitized map for specific vegetation, presented information to appropriate stakeholders.

●Contributed to production of polythene bags and preparation of raw materials for sustainable use.

●Campaigned on environmental sustainability by educating people on the sustainable development goals.

EDUCATION AND CERTIFICATIONS

Bachelor’s degree in Technology Forestry and Wood Technology

Federal University of Technology, Akure, Nigeria 2019

Project Management (level 1 to 5), Coursera 2022

Product Design (UI/UX) I4G X, Zuri Training 2022

Soft-Skills Training, Jobberman 2022

Work smarter with Microsoft Excel, Coursera 2022

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