Customer Service Data Analysis

Latia Lewis

**************@*****.*** 954-***-**** Lauderhill, FL

SUMMARY

Seeking a Customer Service Call Center Representative role with 15 years of experience in customer service and data analysis. Proven expertise in client relations, account maintenance, and complaint resolution from tenure at Amex. Skilled in NLS Banking Software, financial consulting, and Microsoft Office suite. WORK EXPERIENCE

Amex (American Express) remotely

Customer Consumer Professionalism 2022 - Present

• Maintain customer accounts and update services to ensure client satisfaction and account accuracy.

• Address and resolve customer inquiries and complaints efficiently, facilitating satisfactory payment transactions. Truist (BB&T Bank)

Financial Statement Analysis 2020 - 2022

• Analyzed customer data and statistics to enhance service delivery, ensuring strict adherence to confidentiality protocols.

• Conducted in-depth data analysis to inform business strategies and support decision-making processes. Humana

Scheduling Nurses 2014 - 2020

• Coordinated appointment scheduling, ensuring timely confirmations and adherence to the master production schedule.

• Managed Medicare plan logistics, optimizing patient access to healthcare services. Walmart

Assistant Manager 2009 - 2014

• Managed inventory and price adjustments, ensuring accurate stock levels and pricing compliance across various departments.

• Supervised team members in sales promotion activities and maintained sanitation standards to uphold store presentation and hygiene.

EDUCATION

Broward Community School

GED

Jun 2006

Florida Ready to Work

Silver Credential

Jun 2008

SKILLS

NLS Banking Software • Financial Consulting • Data Analysis • Risk Assessment • Data Entry • PowerPoint • Customer Service • Fluent in English • Knowledgeable of Microsoft Office & Excel

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