Client Services Night Auditor
Resume:
BRIAN WILLIAMS
Naples, FL *****
*************@***********.***
Enthusiastic client services professional with strong background directly interfacing with industry customers.
Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Work Experience
Night Auditor
HAWTHORNE BY WYNDHAM-Naples, FL
December 2020 to July 2023
Audited and balanced cash and credit transactions daily and reset register for next day's operations. Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews. Documented wake-up requests and set up automatic calls in system. Coordinated with guest services and concierge team to meet guest needs. Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
TAX COLLECTOR Tax Collector
COLLIER/LEE-Naples, FL
November 2008 to September 2020
Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
Prepared ordinances, resolutions and proclamations to be executed, recorded, archived and distributed. Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
Investigated past and current licenses to perform record checks. Board Certified Behavior Technician
DAVID LAWRENCE CENTER-Napels, FL
January 2004 to December 2008
Attended review, progress and clinical team meetings. Aided patients in performing activities of daily living. Identified and addressed individual mental health challenges to support patients. Provided excellent service to patients through personable communication. Education
BACHELOR OF ARTS in BUSINESS COMMUNICATIONS
Robert Morris University - Coraopolis, PA
April 2003
Skills
• Teamwork and Collaboration Courteous with Strong Service Mindset Verbal and Written Communication Building Customer Trust and Loyalty
• Night Audit
• Behavioral Therapy
• Applied Behavior Analysis
• GAAP
• Account reconciliation
• QuickBooks
Certifications and Licenses
BC/BE
AED Certification
RBT Certification
CPR Certification
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