Project Manager (PMP), Certified Scrum Master (CSM)

KARL C. NIELSEN, PMP, CSM

Cell: 703-***-**** ************@*****.***

PROJECT MANAGER

Project Management Professional (PMP), Certified Scrum Master (CSM)

Over 17 years of IT experience, with 15 years as a professional project manager. Successfully executed a variety of technologies that included numerous web applications with Content Management Systems (CMS). Managed projects at the Federal, State and City levels of government, delivering on time and on budget. Extensive experience with Agile and Waterfall methodologies.

PROFESSIONAL EXPERIENCE

City of New Orleans, Information Technology Innovation Dept. Mar 2022 – Mar 2024

Senior IT Project Manager

Senior Digital Asset Project Manager for the City of New Orleans. Assisted in the strategic roadmap and implementation of a Digital Asset Management (DAM) tool and program. Provided leadership in architecture, design, acquiring, cataloguing, managing, and protecting digital assets.

Gathered all the requirements and drafted 3 RFPs for asset management software solution.

Developed, maintained, and executed asset management program including processes, procedures, tools, and reporting for all hardware/software assets.

Responsible for management and governance of enterprise-wide digital assets within the Digital Asset Management (DAM) system, including search/filtering optimization, asset migration, taxonomy, and metadata schemas.

Communicated closely with product managers, functional users and to ensure consistency across products and projects in the DAM.

Monitored content quality and troubleshot workflows.

Developed standard reports and summarized trends for asset usage, adoption, and delivery.

Lead multiple IT projects for the ITI PMO (including Fuel Management, Building Automation, Parts and Service Tracking and Elevator Management System).

Centers for Disease Control (CDC) Oct 2021 – Mar 2022

IT Program Manager

Senior IT Program Manager for the EPI-X Web application with an Enterprise Content Management System (ECMS). As the PM, performed the following duties:

Established a team of high-performing public health information technology consultants and subject matter experts consistent with customer requirements. Build and mature effective customer relationships for the purpose of improving the quality and continuity of our services.

Evaluated all task order deliverables to ensure delivery excellence and achieve consistently high customer satisfaction.

Managed individual contributors and task order leads, maintaining low turnover in accordance with assigned targets.

Oklahoma Health Care Authority (OHCA) Mar 2021 – Oct 2021

Software Project Manager

Software PM for internal and external development teams (15 FTEs) developing and delivering a Case Management System (eQSuite) to the Oklahoma Health Care Authority. Interface with clients, internal and external subject matter experts and technical personnel, and play a critical role in product design and development.

Developed and managed all relevant project artifacts to achieve Case Management System Compliance and Certification

Lead project sprints, including backlog grooming and administering sprint ceremonies.

Reviewed client needs and prepared reports for identifying any information gaps and questions about the project.

Entergy LLC May 2020 – Mar 2021

Senior Project Management Consultant

Senior PM consultant supporting Entergy IT Services

Lead 2 teams using Agile/Scrum to upgrade and refresh the Oracle 11 databases for this large utility company.

Project entailed multiple subcontractors and totaled over $5 million in cost.

United States Air Force – CMOS Program July 2019 – Feb 2020

Senior Project Manager

Senior PM responsible for all Deficiency and Security Reporting activities, data maintenance and technical/functional change requests for the Cargo Movement Operations System (CMOS – a .NET application) for the USAF (Army, Marine Corps and National Security Agency).

Lead a team of 13 engineers and support staff that maintained the baseline, conducted configuration management, security engineering, quality assurance and technical documentation.

Served as Agile SME and Scrum Master for the team. Advised PMO Functional team as Agile Coach that worked in conjunction with DEV team.

Air Force Business Enterprise Systems (AF BES) Jan 2018 – July 2019

Program Manager/Deputy Program Manager

Program Manager for NexGen IT Program. It is composed of TRIRIGA, an Integrated Workplace Management System with ECMS. This system utilized IBM FileNet thru its Content Management Interoperability Services. Led the overall implementation of the 82-person program including solution development, conversion, deployment (to 180+ AF Bases), system engineering, configuration management, quality assurance, project control, and help desk.

Deputy PM for the AFCE NexGen IT Program. Provided high quality technology recommendations and solutions that address business needs by aiding the project with modifying existing applications or developing and replacing client applications. Significantly improved this $85 million-dollar project thru a series of CMMI process improvement reviews. Served as Senior CACI leader on site (40 personnel) with the USAF customer. Managed the PMO shop, test team and data lifecycle team. Managed and reviewed Integrated Master Schedule (in MS Project) weekly with customer and team.

Implementation Project Manager – As part of (NMMES) Navy Maritime Maintenance Enterprise Solution, drove the successful deployment of MSE (Maritime Systems Environment (MSE) to the 4 Navy Shipyards and 6 Repair Maintenance Centers worldwide.

SPAWAR (now NIWC Systems Center) Aug 2015 – Jan 2018

Project Manager

Led a team of 24 staff (corporate and subcontractor resources) on a multi-year effort to consolidate and collapse 3 Navy Personnel systems into a NAVY ERP application (NSIPS), a PeopleSoft application with an Oracle Enterprise CMS, as part of an overall modernization effort.

Responsible for the execution of data migration from retiring DB2 system into Oracle 12. Coordinated data warehouse architecture with a larger Navy Program Office.

Staffed entire team and designed and produced an Integrated Master Schedule in MS Project. Utilized Agile, Kanban and Scrum as delivery methodologies. Executed Earned Value Management on a $14 million-dollar budget. Delivered first increment on schedule and 30% under budget. Developed staffing plan and budget for each additional option year for this effort.

TeleVox Feb 2015 - Aug 2015

Program Manager (6-month contract)

Managed a multiphase program for the Janus Program - a modern, scalable, multi-tenant notification platform. This platform encompasses the feature set of the existing TeleVox platform .NET components, as well as new features in JAVA as defined by the business. Provided Agile coaching and developed a Scrum team to deliver new functionality.

Entergy LLC July 2014 - Jan 2015

Project Manager (6-month contract)

Managed a critical project for the Nuclear Fleet at Entergy. Provided IT management and direction to implement the Syntempo Work Management System at Entergy data center and mobile kiosks at all eight nuclear power plants. This web application consolidated Asset Suite, Primavera, and ESOM into one web solution with CMS.

Facilitated the development of a master schedule in MS Project and coordinated the deployment of the system and the training of the users. Worked with site leads and product vendors to ensure a successful deployment of the new system.

Alfa Insurance July 2014 - Jan 2015

Project Manager (6-month contract)

Senior level manager for a large, high profile, business transformation initiative for Alfa Insurance. Lead 2 project teams to develop and deliver (using a modified Agile approach) a Content Management System as well as designed and delivered a new Portal for Alfa’s Agent and Customer facing website.

Worked with Quality VP to incorporate Guidewire (CRM and ERP System) with its Product Content Management (PCM) into their organization.

Office of National Intelligence (ONI) June 2013 – June 2014

Senior Management Analyst

Conducted management analysis of multiple projects (Collaboration, Cloud, Data Ingestion, and Federated Search) as part of the IC IT Enterprise. IC ITE is evolving the IC from agency centric architecture to a common, cloud-based platform where technology, information and resources can be easily shared using an ECMS.

Prepared executive briefing documents using MS PowerPoint. Updated and tracked project performance using an Integrated Master Schedule in MS Project. Utilized that IMS to brief senior officials across the IC on the status of programs. Managed risks and action items using a community SharePoint site. Briefed monthly to senior stakeholders using MS PowerPoint.

Department of Defense April 2012 – June 2013

Senior Project Manager

Led a team of 20: analysts, front-end developers, and system engineers and data scientists for HKAP (Haystack Knowledge Awareness Project) which is a scalable, multi-source fusion platform capable of ingesting structured and unstructured information in large volumes. It was a high-performance information exploitation capability to (and accurately) reduce analyst time spent on information discovery. Incorporated an ECMS

Responsible for 1 prime contract and 1 subcontract for both a test prototype version as well as a production version. Used Agile with a shared product backlog to deliver on both tasks. Scrum master for both teams working on the separated deliverables.

US Navy - JDISS Program July 2011 – April 2012

Senior Project Manager / Systems Integration Lead

Led system integration and documentation project for Joint Deployable Intelligence Support System (JDISS) Systems Integration (SI) including Infrastructure and Collection Management Missions Applications. Provided oversight of daily project activities, and reviewed test results and documentation. Managed extensive testing infrastructure. Expanded use of collaboration with MS SharePoint to support these activities. Managed service tickets using REMEDY to meet and exceed project standards.

Managed a team of 16 with various skills and levels of expertise including designing and executing training plans to balance skill levels, establishing organizational structure, and recruiting and hiring staff to raise proficiency levels. Instituted ITIL principles within the team.

Department of Homeland Security - ICE June 2010 – June 2011

Senior Program Manager

Managed execution of critical Acquisition and Software Lifecycle Management (SLM) for multiple programs of DHS Immigration and Customs Enforcement (ICE) by establishing use of MS Project WBS for project organization and an MS SharePoint (MOSS) site for collaboration.

Ensured timely and critical communication for key stakeholders by providing weekly project activity reports to senior management, document review sessions with customers, and internal review sessions for investment management documents.

Support to DoD and Federal Organizations Sept 1992 –Sept 2010

Defense Intelligence Agency

Managed development and delivery of “A-Space”, a collaboration tool for the ODNI which received the Time Magazine award for “Top 50 Inventions” for 2008. This web portal solution was deployed across 17 agencies and 3 different networks. The A-Space portal worked in conjunction with an ECMS that allowed for document sharing. Engaged a diverse customer base using a modified Agile approach.

Lead team of developers to upgrade DIA Knowledge Management System to a web portal with CMS. Managed three other DIA projects supported by $10 million budget and staff of 25 in software development, systems analysis, knowledge management, help desk support, and human resources.

Provided collaborative and knowledge management solutions by establishing use of a Project Management Office (PMO) organization utilizing MS SharePoint (MOSS) resulting in streamlined access to documents and data across the Intelligence Community (IC).

Department of Labor

Coordinated user groups to define, develop, and implement changes to the Occupational Health and Safety Administration (OSHA), Integrated Management Information System (IMIS) Program.

Developed functional requirements document identifying risks, scheduling impacts, and budget and solutions required to mitigate risks.

US Army Signal Corps, Germany, South Korea, Saudi Arabia, and US May 1982 – Sept 1992

Telecommunications Officer

Officer in charge of both message centers and call centers supporting flag level officers at US Army Headquarters – Europe

Commanded a 250-person training unit at Fort Gordon, Georgia. Graduated 98% of students.

Managed the day-to-day operations of a 200-person intelligence unit at Fort Meade, Maryland. This unit provided telecommunication provisioning and military staffing to a Communications Group at NSA. Tracked unit readiness in MS Excel, developed and delivered reports in MS Office, and briefed senior officials on unit readiness and project status using MS PowerPoint. Executed the deployment of multiple individuals to support Operation Desert Shield.

Deployed in support of Operation Desert Storm as Network Officer supporting the 18th Airborne Corps, 101st Airborne Division and the 6th French Light Division.

EDUCATION

LOYOLA UNIVERSITY OF CHICAGO, Chicago, Illinois

Bachelor of Arts in Political Science

GEORGE WASHINGTON UNIVERSITY, Washington, D.C.

Master of Science in Program Management, 24 credit hours completed.

Certified Scum Master (CSM) – Scrum Alliance, 2024 (recertification)

Scaled Agile Framework (SAFe) – New Orleans, 2015

PMP Certified – Project Management Institute, Virginia, 2007

LINKEDIN PROFILE

https://www.linkedin.com/in/karl-nielsen-pmp-4660764

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