Technical Support Specialist
Resume:
Experienced Technical Support Specialist skilled in
diagnosing and resolving complex software, hardware, and network issues. Provides prompt, high-quality support to minimize downtime and enhance user satisfaction. Proficient in root cause analysis, documentation, and collaborating with cross-functional teams for effective troubleshooting. Strong communicator adept at conveying technical information to non-technical users. Committed to continuous improvement, process optimization, and 24/7 support for seamless operations. Proven ability to drive client satisfaction and streamline support processes in high-demand environments. Technical Support
VIMALESH KUMAR R
EXPERIENCE
ATI MOTORS, BENGALURU
Assistant Manager Solution & Support, Apr 2024 - Present Led a team to improve robotic system performance and client satisfaction through effective troubleshooting. Oversaw escalations, ensured service delivery, and collaborated with cross-functional teams.
Managed 25+ support tickets daily with a 99.7%
resolution rate, reducing resolution time by 30%.
Provided leadership and team support in a dynamic
work environment
Assisted customers with network configurations and
drove continuous improvement in solutions.
Send/receive/follow up with trouble reports sent to the delivery units/supplier/customer.
Assistant Manager Service & Support, Apr 2023 - Apr 2024 ***************@*****.***
linkedin.com/in/vimalesh-
kumar-93907a141
Tamil nadu, India
Support Engineer - Service, Oct 2021 - Mar 2023
Delivered on-site technical assistance to minimize downtime.
Analyzed issues and implemented new autonomous
mobile robots (AMRs).
Good in leadership quality & team worker
Co-operative & being responsibility
Problem solving ability
Excellent ability to adapt to a changing
work environment.
Leadership and Operations: Customer
Service-Oriented, Exceptional Verbal and
written communication skills, software
training and implementation, Efficient
multi-tasker.
Passionate about solving technical issues.
Focused on delivering excellent support.
Enjoy collaborating on innovative
solutions and troubleshooting
software and hardware issues.
Interested in leveraging robotics and
automation to streamline operational
processes efficiently.
The Basics of “Python”
AREA OF INTEREST
SOFTWARE SKILLS
Advanced knowledge in “AUTOCAD”
Windows, Linux, and macOS: Proficiency
in using and troubleshooting issues on
various operating systems.
JIRA & Waku: Familiarity with project
management and issue-tracking tools for
managing tasks and reporting issues.
TeamViewer, AnyDesk, or Remote
Desktop Protocol (RDP): Experience
using remote tools for providing support
and troubleshooting systems.
INTERPERSONAL SKILLS
Listerning music
Assembling & Dismantling
Of machines and automobile parts
Tamil
English
Hindi (Basic)
LANGUAGES
EDUCATION
PARK COLLEGE OF ENGINEERING AND
TECHNOLOGY, KANIYUR, COIMBATORE
BE - MECHANICAL ENGINEERING - 6.16 CGPA
2015 - 2018
VIRUDHUNAGAR. S VELLAICHAMY NADAR
POLYTECHNIC COLLEGE, VIRUDHUNAGAR
DME - MECHANICAL ENGINEERING - 70%
2012 - 2015
KARAPATTAI NADAR HIGHER
SECONDARY SCHOOL, TUTICORIN
SSLC - 71.4%
2012 - Passed out
HOBBIES & INTEREST
Basket ball
SAHAYAMATHA PVT (Unit Plaster of Paris)
TUTICORIN
Shift Incharge, July 2018 - Sep 2021
Led production processes to ensure efficiency, quality, safety compliance and meet production targets.
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