Customer Loyalty Relations
Resume:
CURRICULUM VITAE OF
MELISHA NAIDOO
Address: Unit 36 Acorn Ridge, 2a Nerina Street, Ferndale, Gauteng, 2194
Contact Number: +27-61-775-****
E-mail Address: **********@*****.***
EE/AA: Indian, Female and Disabled
Nationality: South African - 871**********
To whom it may concern,
As an individual I know that I am determined, motivated and set high standards for myself. I am a self- starter, with an abundance of energy, always striving for quality in whatever task I am presented with.
I also portray excellent problem-solving skills by applying my time, patience and a positive attitude to get the most efficient and effective solution, where all or most parties are satisfied. I display passion for my job and the enjoyment and satisfaction I receive upon accomplishment. I know and firmly believe that no task is too great a job for me to handle, such is my enthusiasm and ability to succeed.
Apart from my work experiences I have gained from various employers (please refer to my CV), I believe that I have the know-how, skills, temperament and ability to fit your profile. My working experience with the Netcare Group has also groomed me into a professional individual for the corporate environment.
I am classified as disabled due to chronic diabetes and impaired vision in both my eyes. However, this does not affect my ability to give off my best.
Thank you kindly,
Melisha Naidoo
SKILLS
Adaptability
I am able to maintain effectiveness when experiencing changes in work tasks or the environment and adjust effectively to new work structures, processes, or requirements
Exercise tolerance, patience and tact in dealing with people from a wide range of backgrounds and cultures
The ability to work well under pressure and flexibility in working hours
Building customer loyalty
Effectively meeting customer needs, building productive customer relationships and taking responsibility for customer satisfaction and loyalty
Managing work
Setting high standards of performance by assuming the overall responsibility for the management of time and resources to ensure that my work is completed efficiently
Quality orientation
Producing work of high-quality standards by accurately checking processes and tasks
Identifying and understanding the problems and opportunities in order to take appropriate actions and/or resolve problems effectively
Work standards
Set high standards of performance for myself by taking accountability for the successful implementation of assignments or tasks given
Attention to detail
Ensure that tasks are completed thoroughly and precisely
Utilize past experience and anticipate future details that may have to be taken into account in order to complete tasks and meet required standards
Ensure that systems are implemented to proactively prevent errors from occurring
Customer relations and coordination
Building customers relations and building customer loyalty
Active listening and communication with customers
Advanced clerical and operational skills
Advanced computer skills
Critical and analytical thinking
Manage files
Schedule appointments, deliveries and manage deliveries and pick ups
The ability to solve customer problems quickly and efficiently
Time management
I have the ability to prioritize tasks, meet deadlines and handle multiple responsibilities at once
Organizational skills
I have the ability to manage files, schedule appointments and maintain an organized workspace
I maintain and manage multiple incoming and outgoing deliveries within allocated timeframes
Communication skills
I have the ability to communicate well with others, ie. colleagues, customers and clerical
I have the ability to write professional emails and type professional documents as well as communicate via phone and video conference.
EXPERIENCE
SAP eBond
Microsoft Excel 1, 2 & 3 Microsoft Word
Microsoft PowerPoint Microsoft Outlook
JANUARY 2020 – NOVEMBER 2024
CUSTOMER SERVICES AND MARKETING ADMINISTRAYOR – ELECTRO MEDICS WELLNESS, GAUTENG
Duties: Customer relations and coordination
Providing product information, pricing and availability to customers and clients
Planning and scheduling customer deliveries
Monitoring and tracking orders
Generating customer collection and delivery pick slips
Resolving customer enquiries and escalating them to the team
Directing customer feedback to relevant departments
Planning and executing marketing campaigns
Managing marketing staff
Collaborating with other teams
Analyzing data and writing reports
Tracking online activities
Supporting sales
Corporate branding
Reference: Rahul Panday
Director
*****@*************.**.**
Reason to leave: Career growth
JUNE 2011 – APRIL 2018
SWITCHBOARD OPERATOR - NETCARE OLIVEDALE HOSPITAL, RANDBURG, GAUTENG
Duties: Operate communication systems, such as telephone and switchboard
Answering incoming calls, greeting callers, providing information, transferring calls, and/or taking messages
Routing emergency calls appropriately
Paging Doctors accordingly
Testing telephone lines
Assigning Speed Dials respectively
Assisting with general admin and reception duties
Occasionally working in Doctor’s Sessional rooms
Discharging Patients
Printing admission forms and stickers
Scanning and attaching documentation to relevant patient files
Capturing Patient files
Compiling bed stats
Directing and guiding visitors and patients to different wards, depos, departments and rooms of Doctors
Maintaining and keeping the Reception and Switchboard area clean and tidy at all times
Performing clerical tasks
Scheduling interviews
Distribute important information to appropriate departments
Providing professional customer service
Admitting Patients
Assisting in Doctor’s Sessional Rooms
Practicing The Netcare Way in everything that I do and say
Reference: Lizette Marx
Reception Supervisor
*******.****@*******.**.**
Reason to leave: Career growth and to gain more experience in the Business Administration and
Management field
January 2011 – May 2011
Underwent several eye surgeries due to Diabetes
JUNE 2010 – DECEMBER 2010
DATA CAPTURER – INVESTMOR AFRICA, UMHLANGA ROCKS, KWA-ZULU NATAL
Duties: Providing administrative support
Capturing of all client data
Dealing with various insurance companies regarding any queries
Compiling of monthly reports
Onboarding
Client vetting
FICA compliance verification
Matchlisting
Reference: Renesh Maharaj
Owner
Reason to leave: Career growth
SEPTEMBER 2007 – MAY 2010
DATA CAPTURER & GENERAL OFFICE ADMINISTRATOR – DPMT INTELLECT SERVICES, UMHLANGA RIDGE, KWA-ZULU NATAL
Duties: Data entry
Reading validations
Re-checks
Quality assurance of data
Checking technical data criteria
File receiving and file outgoing
General clerical tasks
Creating spreadsheets and schedules
Scheduling appointments
File management
Document management
Office purchases
Onboarding
Client vetting
FICA compliance verification
Matchlisting
Reference: Daya Naidoo
Director
Reason to leave: Retrenched – Company closed
JANUARY 2006 – AUGUST 2007
BOND ADMINISTRATOR & HUMAN RESOURCE ADMINISTRATOR – 1CALLBOND.COM, UMHLANGA RIDGE, KWA-ZULU NATAL
Duties: Liaise with clients looking to acquire finance
Verify and check all client profiles prior to bond approval
Download all client information onto software program
Download profile to various banks
Liaising with various banks, doing follow ups on bond registrations and payments
General office administrative functions such as gathering payroll data and creating payslips
Handing payslips to staff upon their signature
Handling employment contracts
Setting up interviews for available vacancies
Overseeing overall human resource personnel
Creating guidelines and FAQ documents about company policies
Recapitulate company policies and protocols
Onboarding
Client vetting
Matchlisting
FICA compliance verification
Maintaining records in both departments
Answering employees’ queries about HR and Bond related issues
Reference: Pranitha Bikhani
Director
Reason to leave: Retrenched - Economic downsizing
EDUCATION
2004
MATRIC CONDITIONAL EXEMPTION – MOUNT EDGECOMBE PRIVATE SCHOOL, KWA-ZULU NATAL
Subjects Passed: English
Afrikaans
Accounting
Mathematics
Economics
Computer Science
JANUARY 2012
DIPLOMA IN INFORMATION TECHNOLOGY - UNISA
Modules Passed: First Year
Business Management
Practising Workplace English
Workstation Technical Skills
Business Informatics 1
Introduction to Web Design
Ethical Information & Communication Technologies for Development Solutions
Status: Incomplete
DECEMBER 2018
NATIONAL CERTIFICATE IN BUSINESS PRACTICE – TRAINING FORCE
STATUS: COMPLETED IN NOVEMBER 2019
ACTIVITIES
HOBBIES:
Artistic activities - graphic design
Community service – Randburg Food For Life (NGO)
Cooking and baking
INTERESTS:
Making or listening to music
Gaming – puzzles and chess
Nature
Foreign languages - Hindi
Reading and research
Contact this candidate