Information Technology Technical Support

Penfield Brown

Phoenix, MD 719-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Information Security Professional with an active TS/SCI (FS Polygraph) offering years of experience in Information Technology (IT) with a focus on Cyber Security. Possesses a broad range of skills that include intrusion detection, threat analysis, vulnerability and risk assessment, and network component configuration and testing. Strong communication and leadership skills. Solid understanding of DoD policies for communication networks and familiarity with FIPS and NIST guidelines and publications.

• Technical Support

• Troubleshooting & Repair

• Quality Customer Service

• Software & Hardware

• Network Configuration

• Threat Assessment & Mitigation

• Inventory & Resource Management

• Proper Client Communication • Security Standard Adherence

CLEARANCE STATUS

TS/SCI With a Full Scope polygraph, 2022 - Present

PROFESSIONAL EXPERIENCE

Information Assurance Analyst August 2022 – February 2024

GCyber- Office of Administration, Washington, DC

Manage and control changes to the system and documentation using JIRA as the system source of record for multiple Authority to Operate (ATO)

Evaluate and asses new ATOs to ensure that security standards are upheld to FedRAMP standards

Serve as the delegate to the system owner to ensure systems achieve and maintain current Continuous Monitoring standards

Maintain the operational security posture of multiple systems and management of day-to-day security operations of an IAA

Assist and maintain the SSPs of multiple applications using the NIST Risk Management Framework (RMF)

Ensure all system security measures were met before delivery to the client to ensure there were no exploitable vulnerabilities within said system’s network

Information Systems Security Officer (ISSO)

January 2020 – August 2022 AT&T Globe Solutions, Columbia, MD

Evaluated and assessed the system's security posture using LatteArt and Biscotti, ensuring the SSPs meet requirements for processing sensitive information

Serve as the delegate to the System Owner to ensure SSPs achieve and maintain a current ATO status

Maintained the operational security posture of multiple SSPs and managed the day-to-day security operations of an ISSO

Conducted Security Technical Implementation Guides for the DOD, NIST STIGs to several Windows 10 virtual machines

Assisted with finding and testing vulnerabilities on AT&T clients’ computers that had access to the system and applied mitigations

Successfully upgraded AT&T’s Physical routers and switches for uninterrupted system services

Systematically applied bug fixes to analyst VMs, resulting in zero intruder infiltration

Information Technology Specialist September 2016 – November 2018

Handmade by Heroes, Colorado Springs, CO

Installed, configured, troubleshot, and upgraded operating systems, software applications, networks, hardware, server platforms, and peripherals as needed

Provided assistance and technical support to end-users in person or over the phone to diagnose and repair information technology issues

Developed and maintained knowledge of the features and operations of various end-user software and related hardware to provide reliable technical support

Managed social media platforms such as Facebook to conduct outreach and marketing

Grew the organization’s social media footprint through increased content that, in turn, increased followers

Performed essential maintenance on printers when needed and diagnosed and repaired issues related to printers and scanners while working on projects related to desktop support and Windows 7

Human Resources Supervisor September 2014 – November 2015

U.S. Army, Fort Carson, CO

Conducted meetings in person and via Zoom and Microsoft Teams with senior leadership to ensure personnel readiness and administrative support to support the overall mission.

Processed classification or reclassification actions while processing transfer records for relocation

Processed personnel for discharge and retirement while using a personal record data storage system to maintain accurate information for all personnel and administrative needs

Processed awards and recommendations for uniformed and recorded decoration

Tracked and managed personnel security clearance levels, conducted training, and ensured proper pay, leave, and other benefits were administered to each member and their dependents

Update NCO’s digital files daily with information such as adding promotion points, correspondent courses, training completions, and scorecards

Fuel Operations Supervisor October 2006 – November 2015

U.S. Army, Various Locations

Managed 60 personnel, delegating tasks and ensuring projects were completed on schedule

Directly supervised assigned personnel, conducted monthly, quarterly, and yearly individual performance evaluations, and provided corrective counseling as necessary

Calculated quantities and types of inventory required while keeping accurate records utilizing an internal database and assisted in the ordering, procuring, and storing of supplies and equipment

Trained and instructed personnel in safe fueling operations, including the handling and storing of petroleum products and other hazardous materials, while ensuring adherence to all safety policies and regulations

Assisted personnel in identifying training opportunities and fostered an environment of professional growth

Conducted risk analysis of handling and transporting bulk fuel and other hazardous materials via an inventory management system to ensure that all safety measures were followed

HAZMAT Supervisor October 2006 – November 2008

U.S. Army, Fort Sill, OK

Collected waste and oil samples to conduct field analysis and interpreted results while assessing hazardous risks

Interpreted findings and made recommendations for education during meetings to Senior Supervisors on appropriate hazardous material practices and precautions needed to be taken for safe disposal and minimal exposure

Distributed HAZMAT Material and supply allocation to ensure safety compliance and standards

Prepared project reports for management and governmental agencies; prepared records, statistics, and correspondence

EDUCATION, CERTIFICATIONS & SPECIALIZED TRAINING

Security+ August 2022

Human Resources Course, U.S. Army, Fort Jackson, SC, 2014

Petroleum Operations Course, U.S. Army, Fort Lee, VA, 2002

Howard Community College, Columbia MD, Present

Sweet Water High School, National City, CA, 2002

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