Customer Service Revenue Cycle
Resume:
Vanessa Allen
**************@*****.***
Houston, TX 77082
Experience
Intake Coordinator, Option Care Health
December 2019 - Current
Interacts with external service providers and Option Care Commercial Team to transition new patients onto service with Option Care.
Coordinates the onboarding of referrals between different functional areas within Option Care including Pharmacy, Nursing, Warehouse and Revenue Cycle.
Proactively maintains and grows relationships with referral sources and serves as a key point of contact and representative of Option Care. Attend meetings with key accounts as needed. Communicates frequently with the Commercial team to provide updates on referral status and resolve any related issues. Responsible for collecting, reviewing and completing applicable care transition documents. Participate with any data collection required.
Maintains confidentiality of patient and proprietary information and observes legal guidelines for safeguarding the confidentiality of patient and proprietary Option Care information. Accountable for setting new patients up on autopay, discussing copay assistance plans and foundation assistance plans and transferring patients to patient pay team if applicable to discuss FAA and other payment options.
Registration Specialist, American Surgical Professionals
February 2019 – October 2021
Update patient demographics, patient registration, emergency contacts, employment info and guarantor information.
Provide excellent customer service
Answer and manage incoming as well as outgoing calls
Obtain scanned medical records and upload to the system
Insurance verification, authorization and pcp referrals
Financial Clearance Associate, MD Anderson Cancer Center
August 2017 – September 2018
Verify eligibility and benefits, obtain authorization when needed. Collaborate with Patient Access, payors, third party vendors, as well as patients and other identified representatives internal and external. Provide excellent customer service and produce positive results in access and phone service specific measures.
Education
March 2015
Associate degree, Healthcare Administration
Colorado Technical University
May 2006
Medical Assisting
Remington College
Skills
ER Experience Reliable and efficient Detailed-oriented
Strong communication skills Problem-solving Energetic work attitude
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