Customer Service Quality Control

Vicki Castell

***** ****** **

Menifee CA *****

619-***-****

*****.*******@*****.***

Skills

Award winning customer service

Conflict resolution

Crime/ Loss Prevention

Sales

Marketing

Experience

September 2003 - January 2014:

My Chic Cottage -

Owner Designing/Decorating/Furnishing High End Nurseries Business owner / Purchasing/ Sales/ Marketing / Quality Control / Customer Service

Purchased, repurposed, advertised, marketing, sales and customer service, February 2008 - January 2007

Viejas Casino - Security / Dispatch

Dispatching security officers around casino property carrying large amounts of cash. Position required a high level of Multi-tasking skills and the ability to keep up with a fast paced environment. Updating personnel jackets on employees. 2

Tracking patrons following removal from premises. This position required a high level of employee security and commitment to confidentiality. September 2002 - September 2003:

Crime Prevention - Neighborhood Watch Coordinator

Lead Community Meetings

Coordinate community crime awareness events

First contact for Neighborhood Watch Leaders

Large community requires extensive organizational skills to keep meetings and events in order

Statistics for crime in specific areas

Security checks for private residences and commercial buildings CERT - Community Emergency Response Team (coordinated w/Fire Dept.) Neighborhood Meetings during high crime situations - calming fearful community members /crime victims. Created standard safety manual for mobile home communities in our county.

July 1989-September 2002:

911 San Diego County Emergency Service Dispatcher

requires excellent communication skills working with often frightened, panicking or angry customers that are often displeased with the department or it's employees. Prioritizing responses to emergencies within the county when dispatching officers - handling calls. Extremely high pressure, high volume calls. College Courses include:

3

PERT - Psychiatric Emergency Response Team

Communication

Customer Service

Terrorism - Recognize & React

Suicide Intervention

Hostage Negotiation

Volunteer Work-

Pine Valley Fire Department - Community Emergency Response Team TIP - Trauma Intervention Program - responding to comfort the survivor of natural and violent death Mission Hospice - Patient volunteer - comforting terminally ill patients

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