Customer Service Administrative Assistant
Resume:
Address
Phoenix, AZ *****
********@*****.***
Phone
Works effectively as a team member or solo
Clerical with 12 years' experience in a parking office Strong attention to detail, customer service and listening skills; highly motivated, creative and flexible
Apr 2011 - Present Administrative assistant
Ace Parking
305 W Washington St, AZ, United States
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Contact customers to respond to inquiries
Refer unresolved customer grievances to designated departments for further investigation
Check to ensure that appropriate changes were made to resolve customers' problems
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken Resolve customers' service or billing complaints by performing activities such as refunding money, or adjusting bills
Determine charges for services requested, collect deposits or payments Experience with: Desktop computers, Multi-line telephone systems, Customer account management software, Cash registers, Google Drive, Google Sites, Microsoft SharePoint
Oct 2002 - Apr
2011
Cashier
Central Parking
305 W Washington St, AZ, United States
Sell tickets and other items to customers
Sort and count currency and coins
Compute and record totals of transactions
Keep periodic balance sheets of amounts and numbers of transactions Calculate total payments received during a time period, and reconcile Imelda Elizondo
Customer Service
Work Experience
this with total sales
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change Greet customers entering establishment
Answer customers' questions, and provide information on surrounding events
Communicating with People
Making Decisions and Solving Problems
Experience with: Cash registers, Ticket dispensing machines, Electronic cash registers, 10-key calculators
Nov 2015 - Jun
2016
Vocational Certificate or Credential, Dental Assisting/Assistant. Carrington College
Phoenix, AZ, United States
Education
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