Systems Administrator It Technician

Junaid Bukhtawer

Mississauga, ON • 647-***-**** • **********@*****.*** • linkedin.com/in/junaidbukhtawer IT Technician/Systems Administrator

I am a highly skilled IT Technician/Systems administrator with several years of hands-on experience in managing and maintaining diverse IT environments, specializing in Microsoft Azure, Microsoft SQL, Citrix, VMware, computer networks, Red Hat, and Microsoft Active Directory. I bring technical expertise in general networking, Systems Maintenance, Windows Operating Systems, Virtualization, Backup Solutions, and cloud services. WORK EXPERIENCE

Jolera • Toronto • 01/2024 - 10/2024

Service Desk Team Leader • Full-time

Splitsville • Oakville, ON, CAN • 01/2023 - 12/2023 System Administrator

Developed and implemented innovative solutions to ensure SLAs and expectations were met for technical application activities and business stakeholders.

•

• Led the implementation of new system applications, securing senior leadership approval within 3 months. Enhanced client onboarding process for new users, ensuring timely delivery of IT infrastructure and cloud services.

•

Nurtured and managed a team to support technical application activities, fostering their professional growth and development, resulting in streamlined processes

•

Led a high-performing team to oversee cloud hosted applications, virtual environments, and systems, delivering high performing results within 6 months

•

• Implemented and managed backup and disaster recovery solutions to ensure data integrity and compliance.

• Maintained service ticket ownership throughout the life of the support incident.

• Developed expertise to train staff on new technologies, improving overall system efficiency.

• Provide advanced technical support to resolve user issues, ensuring minimal disruption to business operations. Administrated Microsoft Active Directory, Group Policies, file systems in a large and managed Windows server.

•

• Installed, deployed, troubleshot, and supported end-user workstations. Performed server administration tasks such as user group, security permissions, group policies, print services, DHCP, DNS.

•

• Supported Networking, Databases, Software, and Servers in the Cloud. Participated in the design and implementation of client LANs and WANs, including configuration of critical network hardware such as routers, switches, and firewalls.

•

• Performed daily IT routine checks and monitored production servers.

• Recommend, implement, and monitor security auditing and alerting solutions.

• Provided support for troubleshooting VPN connectivity issues to the company network. Commissionaires • Oakville, ON, CAN • 11/2018 - 04/2022 System Administrator

• Monitored cloud and on-premise resources to verify integrity and availability.

• Provisioned, configured, and monitored Azure VMs, storage, and networking components.

• Documented incidents and made recommendations to mitigate future incidents.

• Performed regular data backups and developed disaster recovery procedures.

• Maintained Microsoft Active Directory, virtual servers, and infrastructure.

• Administered Microsoft Windows Server 2016 and higher operating systems.

• Maintained the operation of computer systems, network servers, and virtualization.

• Implemented LAN and WAN network equipment to improve operational performance.

• Administered and managed Azure/M365 base applications.

• Installed and upgraded computer components and software.

• Managed virtual servers, and integrated automation processes. Identified user requirements and collaborated with desktop and vendor teams to enhance performance within a hybrid work environment.

•

Recommended technologies and processes to reduce cost and improve virtual desktop performance within 6 months, resulting in increased efficiency.

•

Led the seamless integration of various complex enterprise servers and systems, ensuring 99% system uptime within 6 months

•

• Implemented Intune for device management, ensuring secure and seamless user experiences within 3 months.

• Implemented automated Azure maintenance routines resulting in a 20% reduction in manual effort

• Designed and deployed new systems, increasing operational stability

• Developed and maintained comprehensive system records within 6 months

• Monitored performance and maintained systems according to requirements. Handled user account management, permissions, licensing, and access control for over 500 users, ensuring seamless access and compliance within 6 months.

•

Performed migrations, backups, and disaster recovery planning for virtual infrastructure with a focus on optimizing business continuity.

•

• Created and organized Organizational Units and Objects for efficient access control.

• Implemented snapshot management for data protection and recovery.

• Created Availability Sets to ensure high availability and load balancing.

• Managed the lifecycle of virtual machines, including deletion.

• Configured and managed Virtual Network Peering for network connectivity.

• Procured, configured, and implemented VMware products and related technologies.

• Maintained VMware ESXi and managed the VMware vShield Manager.

• Created, tested, and deployed VMware vSphere environments.

• Managed VMs by VMware vSphere Web Client.

• Administrated & Managed VMware ESXi Servers on HP Servers. BizVaria • Brampton, ON, CAN • 07/2015 - 11/2018

Desk Technician

EDUCATION

Infrastructure Analyst Diploma

NetSoft Communications

Bachelor of Commerce in Marketing

Ryerson University

• Worked with different VMware versions 6.7, 7.0, and 8.0.

• Maintained knowledge of VMware products and industry trends.

• Implemented appropriate VMware technologies and performed system maintenance. Enhanced documentation process, ensuring seamless knowledge transfer and collaboration among team members

•

Created and maintained documentation for troubleshooting and resolving Windows Server issues, improving team efficiency by 25%

•

Assisted with installation and maintenance of Windows Servers, ensuring seamless operation of Microsoft Exchange and other services within the organization.

•

• Streamlined IT documentation to expedite issue resolution and maintain knowledge base

• Collaborated with the Management team to devise Business Continuity and Disaster Recovery plans Led the presentation of Reports and budget proposals to Management Team, contributing to enhanced system reliability and user satisfaction.

•

• Led testing and deployment of new technology, improving efficiency by 15% Led successful upgrades for IT application systems, resulting in 25% improvement in system performance within 6 months

•

Managed Active Directory, DNS, DHCP, and other core infrastructure services to improve system performance

•

• Maintained the functionality of the computer labs and academic classroom labs.

• Assisted students with use of the student print management system. Managed additional responsibilities determined by the Service Desk Coordinator and/or the Manager of Campus Technology.

•

Assisted students with the troubleshooting of both recommended and non-recommended laptop computers. Escalated issues as necessary.

•

• Input and properly assigned issues into the ITS ticket tracking system (Cherwell).

• Assisted ITS staff with managing tickets in the ITS ticket system.

• Assisted with the inventory management and maintenance of ITS equipment.

• Assisted ITS staff with other projects and tasks as assigned.

• Maintained a professional and organized work environment. CERTIFICATIONS

Azure Administrator Associate (AZ - 104)

Microsoft

Azure Virtual Desktop Specialty (AZ - 140)

Microsoft

Azure Solutions Architect Expert (AZ - 305)

Microsoft

Endpoint Administrator (MD-102)

Microsoft

Microsoft 365 Administrator (MS-102)

Microsoft

Certified Associate - Virtualization (CCA - V)

Citrix

Certified Professional - Virtualization (CCP - V)

Citrix

Certified Professional - Data Center Virtualization 2023 VMware

SKILLS

Access issues, Adaptability, Analytical Skills, Ansible, Anti-Virus, API, API Gateway, Applications, Automation tools, Azure Virtual Desktop, Backup Solutions, Business Continuity And Disaster Recovery, CentOS, Cisco, Citrix, Cloud Hosting, Cloud Infrastructure, Cloud Services, Computer Networks, Customer Service, Desktop Support, Disaster Recovery Solution, Google Drive, Identity And Access Management, Information Technology, Intune, ITIL, IT Infrastructure, Leadership, Lifecycle Management, Linux, Management skills, Meet deadlines, Microsoft Office 365, Mobile Device Management, Multi-Factor Authentication, Network Infrastructure, Network Protocols, Office 365 Administration, Onboarding and off-boarding, Organizational Skills, Problem Solving, Problem solving skills, Project Management, Remote Monitoring, Risk Management, Root Cause Analysis, SCCM, Shell Script, SQL, Strategic Planning, Strong leadership, System Monitor, Team player, Technical Documentation, Technical Support, Time Management, Training &Development, User Documentation, Vcenter, VMware Certified Professional -Data Center Virtualization 2023, VMware Certified Professional (VCP)

, Willingness To Learn, Windows Operating Systems, Wireless Networks, Work independently, Zapier

Contact this candidate