Analyst

Zaynab B. Ameen

***********@*****.*** 623-***-**** https://www.linkedin.com/in/zaynabameen

Forward-thinking, organized, and passionate Analyst with the ability to deploy creative initiatives to achieve measurable goals. Driven and adaptable lifetime learner with a passion for change management and service.

QUALIFICATIONS

More than ten years’ experience in social and human services delivering high-quality case management, customer support, eligibility determination, and crisis response.

Expert at managing multiple deadlines and projects simultaneously and independently in a 100% remote or onsite environment, supervise a team, and build effective work relationships.

Accurate data entry specialist with high attention to detail and expertise in managing electronic documents software and navigating multiple screens to increase processing speed

Successfully processed 300+ applications a week to assist residents who were at risk of displacement due to unpaid housing-related obligations such as mortgage payments and property charges.

Administrative and Clerical Skills: Operate office equipment, data entry, analyze source documents, recordkeeping, and generate detailed reports. Intermediate Typing Skills: 65 WPM (99% accuracy).

SKILLS

Proficiency: Medical and pharmacy terminology, HIPAA, and Protected Health Information (PHI) compliance

Administrative and Clerical Skills: Operate office equipment, data entry, analyze source documents, recordkeeping, and generate detailed reports. Intermediate Typing Skills: 55 WPM (99% accuracy).

Software (Intermediate-Advanced): MS Office Suite, Outlook, Adobe, CHILDS, NextGen/EMR, Credible, Child Plus, Acuity Scheduling, Salesforce, Yardi, Metro, Assessment Analyst GAMA, Eligibility Benefits Management Software (EBMS).

PROFESSIONAL EXPERIENCE

Substitute Teacher, Kelly Education, On-call, Phoenix, AZ, June 2023 – October 2024

Quickly establishes order and maintains a positive learning environment, despite the absence of the regular teacher.

Collaborates well with the regular teacher to ensure continuity of instruction.

Follows lesson plans provided by the assigned teacher to create a cohesive and consistent learning experience for students.

Manages the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment.

Adapts teaching methods to fit the needs of each individual student.

Analyst I, Apexon Technosoft, Contract, Remote, February 2024 – June 2024

Assisted with eliminating a state-wide backlog of applications to determine the eligibility/re-eligibility of SNAP and TANF benefits by reviewing electronic documents in an Eligibility Benefits Management System (EBMS).

Analyzed financial and identifying documents to establish the level of benefits to which the client is entitled by making complex computations and analyzing the results.

Performed database searches to successfully find, match, and index 500+ documents weekly to applicants’ profiles.

Legal Class Verification Clerk II, Acro Service Corp., Contract, Phoenix, AZ, June 2023 – October 2023

Provided highly accurate and detailed data entry to ensure that property records were current and processed reports from various departments internal and external to the Assessor’s Office.

Created and updated new or existing property accounts, and reviewed ownership records to ensure all applicable information was captured.

Reviewed outstanding requests, checked documentation for accuracy, and redirected workloads to complete projects on time.

Researched parcels, updated ownership histories, contacted property owners to clarify information, and coordinated

with appraisers for property re-checks to obtain or clarify information.

QA/QC Analyst, Witt O’Brien’s/Ambipar Response, Contract, Remote, May 2022 – Jan 2023

Managed a team of Case Auditors with a project budget of $50 million funded through the American Rescue Plan Act and Homeowner

Assistance Fund that helped homeowners affected by the COVID-19 pandemic in the state of Delaware as reinstatement of delinquent payments and inclusive of property-related charges.

Performed quality assurance by meeting and exceeding project standards, processing applications within the program framework, and

approving payments whilst adhering to team directives, and state, and federal policy guidelines.

Facilitated weekly team meetings to provide auditors with policy and procedure updates, identified problems with productivity,

assign tasks to individuals, boost morale, and discuss ways to improve the program.

Utilized analytics to optimize existing fraud strategies to reduce duplicate, false applications, and overpayments

QA/QC Analyst and Case Reviewer, Technosoft Corporation, Contract, Remote, May 2021 – March 2022

Assisted the States of Wyoming and Kansas in designing, implementing, and executing the program administration activities related to

the U.S. Treasury Emergency Rental Assistance (ERAP) Program that was eligible for rental, utility, and other expenses related tohousing incurred due to the COVID-19 pandemic.

Conducted a thorough review and obtained necessary qualifying information to support rental assistance eligibility and/or appeals.

Research and gather information from claimants, representatives, employers, and landlords to decide on the right to receive ERAP.

assistance for delinquencies and future charges.

Caseworker I (Contract), Accurate Placement, Phoenix, AZ, February 2020 – March 2020

Provided family case management and classroom-based early childhood development services by conducting intakes, completing Family Outcome Matrix and assessments to assist with identifying a family’s needs, and removing any barriers

Developed and sustained positive working relationships with each family to encourage full participation in the program.

Completed and maintained all necessary documentation in compliance with Head Start program performance standards.

Patient Care Advocate, Express Scripts, Tempe, AZ June 2019 – September 2019

Managed inbound and outbound member, provider, and physician call related to pharmacy benefits.

Assisted members in understanding and maximizing the use of their pharmacy distribution program, while maintaining productivity standards and performance guarantees where applicable.

Maintained accurate and complete documentation of all inquiries to improve customer service and reduce legal concerns.

Clinical Care Coordinator, Touchstone Health Services, Mesa, AZ November 2018 – March 2019

Oversaw moderate to high-needs mental health case management, clinical perspective, and service coordination for children (6-17 years) and their families following the Arizona Practice Model 12 Principles.

Facilitated Child and Family Team (CFT) meetings to discuss progress, update the service plan and evaluate treatment goals.

Completed comprehensive service member intakes, interviews, strengths assessments, clinical annual assessments, and crisis/safety plans with families by Regional Behavioral Health Authority (RBHA) and ADHS guidelines.

Direct Support Professional, Odyssey Services Corporation, Mesa AZ August 2017 – September 2020

Provided habilitation services for children and adults with developmental disabilities; assisted clients with acquiring, retaining, and improving communication, self-help, adaptive skills, independent living, and any other goals set by the support team.

Respite for families with moderate to severely disabled children; successfully de-escalates aggressive behaviors and sensory meltdowns, prepares meals, assists with daily living, behavior modification, and socialization skills.

Participated in Individual Service Plan (ISP) meetings to develop a client’s individualized plan of support.

Administered employment support by providing one-to-one, on-the-job follow-along services; evaluated work skills and capacities, to retain competitive employment.

Case Manager, Jewish Family & Children’s Service, Mesa, AZ January 2017 – July 2017

Implemented mental and behavioral health case management for clients (0-17 yrs. old) in child protective (DCS) custody.

Performed out-of-office case management and home visits to assess the client and/or their family’s needs; monitored the clients’ interventions and delivery of services, offered additional resources and community support.

Facilitated Child & Family Team (CFT) meetings to identify clients’ treatment needs, address concerns, develop individualized service plans (ISP), and refer clients for outpatient services (counseling, evaluations, medication monitoring).

Documented service plans, progress notes, and all required documentation into the Electronic Medical Record system.

Child Safety Specialist II, Arizona Department of Child Safety, Phoenix, AZ May 2015 – June 2016

Ongoing case manager for Indian Child Welfare Act (ICWA) and non-ICWA families involved in child protective services; identified families need, developed appropriate case plans, performed monthly visits to ensure that all foster children’s basic needs were being met and they received the appropriate education, medical, behavioral, and mental health services.

Conducted adult and children’s interviews to assess allegations of neglect and/or abuse by family or temporary placements.

Referred parents for reunification services in the community and monitored their progress with substance abuse testing and treatment, parenting classes, housing, employment, domestic violence counseling, and/or mental health services.

Documented interactions with persons associated with their case, maintained up-to-date hardcopy client files and accurate electronic case notes and secured confidential documents following the agency’s policy and procedures.

EDUCATION, TRAINING & DEGREES

Certified Substitute Pre-K-12, Arizona Department of Education, ID: 6373005 Expiration: 10/11/2030

Project Management, Certificate of Completion, Gener8tor Skills, Phoenix May 2024

Mercy Maricopa Behavioral Health Integrated Care Training, AZ, 162 Hours June 2017

Bachelor of Arts, Double Major: Community Psychology and Society, Ethics & Human Behavior August 2014

University of Washington Bothell, GPA: 3.7, Phi Theta Kappa, Alpha Chi Zeta

Associate of Occupational Sciences, Major: Medical Assisting and Pharmacy Technology June 2004

ASA Institute, Brooklyn, NY, 42 credits

Contact this candidate