Account Manager Brooklyn Park
Resume:
Toukao Pha
Brooklyn Park, MN *****
*********@*****.***
I am someone who is willing to learn and adaptive to situations. I am coach-able and a fast learner. Everything I do, I do above and beyond the call of duty. I have obtained Business Administration A.S. I am reliable, accountable, and detailed orientated. I am able to work independantly and work as a team to accomplish a goal or the bigger goal. I earned my UI/UX certification and have knowledge in the area. Authorized to work in the US for any employer
Work Experience
Record Retrieval Specialist
American Retrieval Company-Plymouth, MN
July 2019 to Present
• Number 2 person behind Account Manager - Support manager on projects, subpoena processes, maintaining accounts, successfully fill in as a lead when Account Manager is on leave
• Document review HIPAA compliant
• obtain daily updates
• Retrieve documents and securely save confidential records
• Maintain good relationship with client/attorney/facilities
• obtain records and/or compliance within 30 days
• Make outbound calls and receive inbound calls
• Average account touches from 150-200 accounts (Account managers minimum 120 accounts touch daily)
Order Processing Specialist
Smyth Companies-Minneapolis, MN
December 2022 to April 2024
• Process product order placement
• Assist managers in new product spec building
• Assist in product ordering database
• Assited in inspection of new product
Sales Associate
Marshalls-Crystal, MN
November 2012 to September 2020
Work Experience Area at Marshalls
• Stockroom - Help verify seals, process merchandise according to guidelines, communicate with salesfloor associate on flow of merchandise and coordinate merchandising based on season
• Sales floor - help and find needs of customers and fills it. Keep salesfloor clean neat and orderly. Price check, push out merchandise. Communicate with manager and stockroom on merchandising
• Cashier - Verify larger bills being valid, confirm item to receipt for returns, count cash in tills before store open
• Customer Servicing
• Inventory
Stockroom Coordinator
Marshalls-Crystal, MN
November 2016 to August 2017
• Verify amount of merchandise received. Verify seal to truck. Seal test verification
• Control flow of processing merchandise
• Quality control of securely censoring merchandise.
• Communicate with salesfloor associate on pushing out merchandise
• Maintain a neat and orderly stockroom for ease of merchandising. Education
Associate in Business Administration
North Hennepin Community College - Brooklyn Park, MN September 2012 to May 2019
Skills
• Microsoft Office (2 years)
• Excel
• Documentation Review
• HIPAA
• 10 key typing (7 years)
• Microsoft Outlook
• Document Management
• Data Entry
• Microsoft Word
• Quality Assurance
• Communication skills
• Computer skills
• Story building (1 year)
• UI design (1 year)
• User Experience (UX)
Languages
• English - Fluent
• Hmong - Fluent
Certifications and Licenses
University of Minnesota UX/UI Boot Camp
March 2024 to Present
Additional Information
My top five Strengths
1. Includer
2. Developer
3. Belief
4. Restorative
5. Positivity
Professional Reference list:
Touker Vang
• Coach/Mentor
• known for 12 years
• Company: Leadership Team Development
• Phone number 612-***-****
Mitch Erickson
• Coach/Mentor
• known for 12 years
• Company: Leadership Team Development
• Phone Number 651-***-****
Reno Kapaun
Account Manager
• Known for 5 years
• Company: American Retrieval Company
• Phone Number (Cell) (763) 200 - 2931
Contact this candidate