Windows Server Administration

Kenny Holmes

770-***-**** ***************@*****.***

SUMMARY

Dynamic and seasoned Solutions Engineer with 27 years of experience, highly adept in Windows Server administration, VMware configurations, and AWS solutions. Proven record of leading technical teams and optimizing IT infrastructures at Change Healthcare and Hewlett-Packard. Excited to leverage my expertise to drive innovation and support crime reduction efforts.

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WORK EXPERIENCE

Syntricate Technologies Inc Marietta, Georgia

Sr. Windows Migration Engineer June 2024 – Aug 2024

Preformed migration/creation of Windows 2019 and 2022 servers and relative infrastructure in VMware and AWS

Performed Windows and Linux systems decommissioning and application remediation.

Assisted in the AD setup of the new Datacenter domain controller’s.

Setup new backup and recovery software for the new datacenter.

Change Healthcare Alpharetta, Georgia

Sr. Windows System Engineer Nov 2018 – Apr 2024

●Led initiatives to optimize client networks, ensuring uninterrupted functionality and robust reliability resulting in a 20% increase in network uptime

●Demonstrated proficiency in Windows Server administration by effectively managing diverse platforms including Windows Server 2012, 2016, 2019, and 2022, leading to a 30% reduction in system downtime

●Built and administered Windows 2019 and 2022 servers.

●Acted as Subject Matter Expert for Windows systems, providing guidance and support to 15 engineers, resulting in improved system knowledge and efficiency,.

●Migrated 2008, 2012 servers to windows 2019 and 2022 servers. New servers were migrated into Vmware and AWS.

●Successfully orchestrated the migration from On-Premise Exchange to Exchange Online, enhancing operational effectiveness and minimizing disruptions

●Deployed and optimized server infrastructure and software on Windows servers, ensuring peak performance and enhanced security measures, resulting in a 15% improvement in system reliability

●Innovated the creation and implementation of PowerShell scripts to automate administrative processes, enhancing operational efficiency and reducing manual tasks by 40%

●Implemented new servers and system updates in VMware 6.5, optimizing server functionality and ensuring system integrity

●Designed and implemented VDI solutions using VMware Horizon.

● Performed upgrades and patches to VDI infrastructure, minimizing downtime and ensuring security compliance.

●Managed installation and configuration of server hardware, operating systems, and software on Windows 2016 and 2019 servers, ensuring optimal performance and security measures

●Integrated new and existing servers into BladeLogic for system updates, improving update processes and ensuring system compliance

●Updated system status in CMDB, validated system configurations, and enforced changes to align with build sheet specifications, ensuring accurate system documentation and compliance

●Executed patching and service pack installations to maintain Windows system integrity and security standards, reducing vulnerability risks

●Implemented SCOM for monitoring Windows servers in the Gold network, enhancing system monitoring capabilities and ensuring network reliability

●Utilized SCCM to configure patching processes for Windows systems, streamlining update deployments and ensuring system consistency

●Deployed applications on Windows servers using Group Policy Objects, enhancing system management and ensuring standardized application deployments

●Delivered technical support for Windows systems, covering installation, configuration, and troubleshooting, enhancing system reliability and performance

●Tested new hardware components for compatibility with Windows infrastructure, guaranteeing system reliability and performance integrity

●Implemented backup plans using Commvault and BMC BladeLogic, enhancing data protection and disaster recovery capabilities by 20%

●Created server deployment strategies for new business groups integrating Windows and Linux servers, enhancing operational efficiency and system scalability

●Offered technical guidance on deploying virtualization technologies like Hyper-V or VMware ESX and ESXi, enhancing system virtualization capabilities and performance

●Developed in-depth knowledge of SaaS solutions and technical expertise, positioning as a product expert and enabling effective presentations and demonstrations to command level staff and technical audiences.

●Utilized strong documentation skills to accurately define project scopes, improving project efficiency and client satisfaction by 40%.

●Developed in-depth knowledge of SaaS solutions and technical expertise, positioning as a product expert and enabling effective presentations and demonstrations to command level staff and technical audiences.

Elavon, Inc Atlanta, Georgia

Windows/VMware Engineer Jan 2018 - Sep 2018

●Engineered and fine-tuned VMware vCenter configurations to provide continuous support for server deployment and resource pool management, leading to a reduction in server downtime by 20%

●Led the successful design and rollout of virtual Windows and Linux servers through VMware vSphere Hypervisor technology, achieving optimal server performance and resource allocation

●Maintained robust security and access controls by administering user and computer accounts with Active Directory protocols, resulting in improved data protection and access management

●Implemented Microsoft System Center Configuration Manager (SCCM) on Windows servers, optimizing system update processes and enhancing network efficiency

●Configured Linux servers using Puppet software management tools to facilitate seamless integration of new package updates, improving system stability and efficiency

Hewlett-Packard Alpharetta, Georgia

3PAR Storage Engineer Jan 2016 - Jan 2018

●Delivered expert technical support for 3PAR Storserv and legacy devices, achieving uninterrupted functionality and efficient problem-solving

●Led the successful deployment of new 3PAR systems, enhancing storage capabilities for HP clients and seamlessly integrating into their infrastructure

●Coordinated personalized on-site consultations for HP clients, delivering tailored system solutions aligned with their specific requirements and objectives

●Oversaw daily backup operations at multiple sites with Veritas NetBackup software, safeguarding data integrity and enabling efficient recovery in emergency situations

●Developed, deployed, and maintained SAN/NAS systems, ensuring optimal performance and consistent reliability to fulfill evolving business requirements

Hewlett Packard Alpharetta, Georgia

SENIOR WINDOWS SYSTEM ENGINEER Jan 1997 - Jan 2015

●Led and directed technical experts in delivering second/third level support for backup recovery initiatives, ensuring timely issue resolution

●Developed, tested, and validated B/R and Disaster Recovery plans, achieving 100% compliance to industry standards

●Evaluated backup equipment performance, delivering key insights through detailed data analysis for senior management

●Implemented and managed backup/DR processes on Linux and HP-Unix systems, enhancing system reliability

●Served as the primary technical expert for Microsoft Windows and SQL platforms, ensuring seamless backup and recovery operations

●Executed OS installations and maintenance on Windows and Linux servers, optimizing system functionality

●Delivered technical expertise for Data Protector Software, contributing to successful pre- and post-sale activities

●Guided and onboarded an 18-member team of new DP/backup and recovery engineers, facilitating seamless integration into the team

●Conducted training sessions for engineers on effective usage of the DP Backup product, improving system efficiency

●Managed the migration of Comm Vaults jobs to Data Protector for exchange and SQL systems, ensuring data integrity

●Mentored engineers on effective case management and technical notes creation, optimizing support processes

●Facilitated peer training relationship between a Senior Engineer and lower-level Engineers, enhancing knowledge sharing and skill development

●Collaborated with DB Admin to assist in backup migration from Data Protector to Comm vault, resulting in seamless data transition

●Crafted comprehensive backup and DR procedures for VMware cloud servers, enhancing disaster preparedness

●Executed DB2 database recovery on new system with Data Protector, ensuring minimal data loss and system downtime

●Fielded inquiries and provided support during a scheduled weekly on-call rotation as part of a 24/7 Support Team, ensuring prompt issue resolution

●Provided advice and mentorship to L1 engineers on call management and knowledge base practices, enhancing team performance

●Directed the L1 IT team, allocated resources to ongoing projects, and enforced deadlines, resulting in successful project completion

●Collaborated cross-functionally to provide deployment planning and project management support, ensuring seamless account transitions and customer satisfaction, leading to a 25% increase in account retention rates.

EDUCATION

Fort Valley State University Fort Valley, Georgia Aug 1993

BS Computer Information Systems

CERTIFICATIONS

AWS Certified Cloud Practitioner

Certified by: AWS

SKILLS

• Puppet software management

• SCCM deployment

• Cloud computing

• Active Directory administration

• AWS certification

• System update management

• VMware vCenter configurations

• SAN/NAS maintenance

• Windows Server administration

• Storage system support

• Disaster Recovery planning

• PowerShell scripting

• Virtualization technologies

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