Human Resources Service Representative
Resume:
Yajaira La Cruz de Perez
Bilingual Customer Service Representative
CONTACT
*** ******** ** ******* **.32824.
*******.******@*****.***
OBJECTIVE
Dynamic and motivated professional with over 20 years of experience in management of Human Resources and others area, seeking a leadership position to utilize my skills in driving operational excellence and team performance. Bilingual in English and Spanish, with a proven ability to enhance customer satisfaction and implement effective strategies for continuous improvement.
EDUCATION
PHD in Educational Sciences.2018 Rómulo Gallegos University
San Juan de los Morros, Guárico, Venezuela.
Master in Human Resources. 1998
Catholic Andrés Bello University
Caracas, Venezuela.
BA in Business Administration. 1976
Santa María University
Caracas, Venezuela.
UPTADE COURSES
University of South Florida Corporate Training & Professional Education. 2023/2024. SHRM Essentials of Human Resources. Fundamental of Compensation. Talent Acquisition.
KEY SKILLS
Active listening
Problem solving
Computer system software program Microsoft Office
Excellent communication
Empathy
Documentation writing
INTERESTS
Volunteer Diocese Orlando Cultures.Pictures.Walking.Travel.
EXPERIENCE
ALORICA INC. • OCTOBER 2022 - PRESENT
Attend call phone from clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process. Document
the case on the system.
Professor 2001 – 2022
National Experimental University of the Great Caracas (UNEXCA).Caracas Venezuela.
Teaching in the Human Resources areas and coaching in grades Thesis.
PROFESSIONAL TRAINING PROGRAMMER • 2009 - 2011
Ministry of People's Power for Planning. Caracas Venezuela
Coordinate and control activities with department heads and HR personnel from public employees to determine training needs, implementing training programs to determine their success in helping employees learn about the institution or a particular skill. Prepare Budget Planning for the annual activities.
TRAINING AND CONSULTANT • 1998 - 2001
Venezuelan Telephone Anonymous Company (CANTV) – Caracas Venezuela.
Identifying skills and knowledge gaps, developing instructional material and organizing learning activities.
MANAGER IN HUMAN RESOURCES • 1994 – 1997
Project RM Company – Caracas Venezuela.
Help and mantain the structural and organizational integrity of the workplace. Leadership different functions of Human Resources in the company.
DIRECTOR IN HUMAN RESOURCES 1982 – 1993
Finalven Finance Anonym Society – Caracas Venezuela.
Responsible for all Human Resources subsistems in the Company.
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