Customer Service Table Games
Resume:
EMPLOYMENT HISTORY
Blackjack Dealer, Mt Airy Casino and Resort, Mt Pocono, PA
Enforced strict house rules and Pennsylvania gaming regulations as a Blackjack Dealer Seamlessly transitioned between various table games, enhancing guest engagement Fostered a lively, inviting atmosphere, contributing to an increase in returning guests Resolved conflicts with diplomacy, ensuring a positive gaming experience for all Boosted customer satisfaction by providing an enjoyable and compliant gaming environment Expertly managed multiple table games, ensuring compliance with PA gaming laws and enhancing guest experience. Maintained high standards across all table games, adhering to house rules and state regulations, fostering a welcoming atmosphere.
SEP 2008 - AUG 2018
Fuel Station Manager, Walmart, East Stroudsburg, Pa Elevated fuel station operations by astutely managing daily bookkeeping and gas pricing, ensuring optimal profit margins and minimal losses.
Successfully orchestrated sales promotions and merchandise displays, meeting operational goals and driving business growth.
Collaborated with merchandising team and vendors to innovate sales strategies, expanding market reach and business promotion.
Enhanced customer loyalty by fostering a positive, unforgettable service environment, leading to increased customer satisfaction.
Supervised maintenance and sanitation standards for equipment, ensuring compliance and operational efficiency. Effectively managed and trained staff, scheduling shifts and conducting performance reviews to ensure a high-performing team.
Elevated fuel station success, leading sales promotions and optimizing gas pricing for peak profitability. MAR 2004 - JUL 2008
Manager, Square one markets, Stroudsburg, Pa
Led team to achieve operational excellence and meet brand standards through rigorous compliance management. Enhanced team performance through focused coaching, training, and motivational strategies. Implemented stringent safety and loss prevention measures, driving significant reduction in shrink results. Resolved customer inquiries and complaints effectively, ensuring high customer satisfaction. Facilitated employee growth by providing opportunities for knowledge enhancement and leadership development. Boosted team efficiency and customer satisfaction by refining operational processes. AUG 2022 - NOV 2024
customer service, the ups store, East Stroudsburg Enhanced customer satisfaction by 20% through effective problem-solving and efficient service. Managed inventory with 98% accuracy, ensuring product availability and customer satisfaction. Trained 5 new hires in customer service excellence, boosting team performance. Eager to learn and excel in fast-paced environments, committed to delivering high-quality service. Oversaw daily transactions with 99.5% accuracy, enhancing store efficiency. Had to use a computer copier and fax machine on a daily basis 128 Ridgeway Street, East Stroudsburg,
United States, 18301
***********@*****.***
KELLY SMITH
CUSTOMER SERVICE
English, 38 years old, Driving license PA28212041 PROFESSIONAL SUMMARY
Customer service professional with over 20 years of experience, showcasing a proven track record of enhancing customer satisfaction and managing high-accuracy transactions. With skills in networking, multitasking, and creative thinking, this candidate excels in fostering positive customer relations and building strong relationships. Eager to leverage extensive background in customer service, inventory management, and team training to drive future business success and innovation. EMPLOYMENT HISTORY
DEC 2023
toll collector, DRJTBC, delware Water Gap
Managed toll collection, ensuring accurate financial transactions Delivered high-quality customer service, promoting a positive user experience Exhibited strong problem-solving skills in addressing customer inquiries and disputes Contributed to a smooth traffic flow by maintaining efficient operations Enhanced the reputation of DRJTBC through consistent professionalism and courtesy Eager to immerse in new challenges, leveraging fast learning skills and a strong work ethic. EDUCATION
OCT 2014 - 2024
GED, Mcti- Bartonsville, Pa, bartonsville pa
SKILLS
Multitasking Organization
Verbal communication Customer relations
Relationship building Networking
Creative thinking
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