Customer Service Pharmacy Technician
Resume:
EMPLOYMENT HISTORY
Customer Service Representative, New York State of Health, Remote Managed high-volume phone inquiries with efficiency and professionalism Utilized standard technology to streamline customer interactions Assisted customers in completing online applications, enhancing user experience JUL 2019 - MAR 2020
Medical Assistant, ASDNY, Long Island, NY
Assisted physicians in patient examinations and treatments Planned patient care considering their limitations Prepared patients for examinations
Collected and prepared laboratory specimens
Performed basic laboratory tests
Ensured accurate patient data management by meticulously labeling specimens. Enhanced patient understanding and compliance through clear instructional communication. Supported patient care by effectively preparing environments for diverse treatments. Streamlined examination processes, reducing patient wait times and improving flow. Pharmacy technician, CVS PHARMACY
Proactively identified potential issues, preventing problems before they occurred Implemented innovative solutions to improve pharmacy operations Contributed to a collaborative team environment, supporting colleagues in achieving shared goals Leveraged detailed-focused approach to ensure accuracy in all pharmacy tasks Efficiently processed prescriptions, maintaining high accuracy and attention to detail. EDUCATION
SEP 2010
HIGH SCHOOL DIPLOMA, JOHN ADAMS HIGH SCHOOL, Queens, NY PRESENT
BACHELOR'S DEGREE, PLAZA COLLEGE, Queens, NY
SKILLS
Customer Service Communication
Problem Resolution Microsoft Office
Typing Insurance Verification
Inventory Management
Queens, 11413
*************@*****.***
COURTNEY EDMOND
PHARMACY TECHNICIAN
PROFESSIONAL SUMMARY
Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced pharmacy technician passionate about health care and customer service. A multi-tasker who excels at precise and accurate work with a record of accomplishment of inspiring great customer service and customer satisfaction.
ADDITIONAL INFORMATION
Experience
NEW YORK STATE OF HEALTH / CUSTOMER SERVICE REPRESENTATIVE
• Responding to numerous phone inquiries
• Using standard technology: telephones, e-mail and web browsers
• Assisting callers in finishing online applications
• Completing daily electronic call logs
• Filling out timesheets
• Adhering to privacy rules
• Connecting callers with leadership as needed
• Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service
• Reporting problems through an easy online system
• Responding to telephone inquiries within set time parameters Experience
ASDNY / MEDICAL ASSISTANT
• Assists physicians with examination and treatment within scope of practice.
• Aware of patients' limitations and plans accordingly.
• Preparing patients for examination and treatment.
• Labels all specimens appropriately with two patient identifiers.
• Explaining treatment procedures to patients.
• Preparing patients for examinations.
• Assisting the physician during examinations.
• Collecting and preparing laboratory specimens.
• Performing basic laboratory tests.
• Instructing patients about medication and special diets. Experience
CVS PHARMACY / PHARMACY TECHNICIAN
• The ability to concentrate on a task over a period of time without being distracted
• Actively look for ways to help people, and do so in a friendly manner
• Notice and understand customers' reactions, and respond appropriately
• Use and understand verbal and written communication to interact with customers and colleagues
• Actively listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• The ability to use math to solve a problem, such as calculating day's supply of a prescription
• Is able to judge when something is wrong or is likely to go wrong; recognizing there is a problem
• Choosing the best course of action when faced with a complex situation with several available options
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