Scrum Master Software Development

Jhanak Karki

305-***-**** ******.*****@*****.*** Miami, FL

CERTIFIED SCRUM MASTER

Dedicated and certified Scrum Master with over seven years of experience leading Agile teams through the Software Development Life Cycle

(SDLC), specializing in SAFe Agile practices. Proven track record of creating and managing multiple Scrum teams, facilitating Agile ceremonies, and delivering projects on time and within budget. Adept at enhancing team performance through coaching, mentoring, and continuous process improvement.

KEY EXPERTISE & CORE ACCOMPLISHMENTS

Agile Coaching & Mentoring

Servant Leadership & Stakeholder Engagement

Scrum & SAFe Methodologies

Cross-Functional Team Leadership

Team Building & Development

Risk Management & Issue Resolution

Process Improvement

Sprint Planning & Facilitation

• Improved team productivity by 20% through Agile coaching and facilitation.

• Successfully created and managed multiple Agile teams, aligning activities with organizational goals.

• Coached and mentored Scrum Masters, fostering a high-performance Agile culture. PROFESSIONAL EXPERIENCE

Scrum Master 2023 - Present

REI Systems Inc - Miami, FL

Leading multiple Agile teams to enhance productivity and project delivery through effective Scrum practices.

• Created and managed multiple Agile teams, driving productivity by facilitating Scrum ceremonies such as sprint planning, stand-ups, sprint reviews, and retrospectives.

• Mentored junior Scrum Masters, improving overall team efficiency and project delivery.

• Implemented SAFe practices to support the Agile Release Train (ART), contributing to a 20% improvement in team velocity.

• Developed release plans, tracked cross-program dependencies, and ensured project costs remained within approved budgets.

• Conducted Agile health assessments, identifying opportunities for team growth and improvement. Sr. Agile Scrum Master 2021 - 2023

Park Street Companies - Miami, FL

Spearheaded Agile transformation initiatives, establishing cross-functional teams and enhancing project execution.

• Spearheaded the Agile transformation by creating and structuring 8 cross-functional Agile teams, aligning roles and goals to foster self-organization and collaboration.

• Acted as a Release Train Engineer (RTE) for SAFe Agile Release Trains, managing PI planning, Scrum of Scrums, and program-level events to ensure cohesive project execution.

• Conducted Agile readiness assessments to evaluate organizational maturity, identify improvement areas, and lay the foundation for Agile adoption.

• Facilitated Agile ceremonies, including sprint planning, daily stand-ups, retrospectives, and workshops, ensuring high-quality work and adherence to timelines.

• Established transformation roadmaps with measurable milestones, using Agile metrics like velocity, sprint burndown, and cycle time to drive continuous improvement.

• Delivered regular updates to senior leadership, ensuring transparency into team progress, risks, and impediments, enabling timely, data-driven decisions.

• Coached and mentored teams and Scrum Masters in Agile best practices, achieving a 30% increase in team delivery efficiency over 18 months.

• Resolved project risks and impediments, ensuring seamless execution of cross-program initiatives and alignment with broader organizational objectives.

• Strengthened stakeholder relationships by providing visibility into team performance and fostering a culture of collaboration and trust.

Sr. Scrum Master 2018 - 2020

Blue Shield of California - Miami, FL

Managed distributed teams to execute critical projects, enhancing customer service through effective Agile practices.

• Managed multiple distributed teams to execute a pharmacy provider migration project, achieving milestones for customer service enhancements.

• Facilitated Scaling ceremonies including PI planning and sprint retrospectives while ensuring adherence to SAFe protocols.

• Improved team productivity by implementing changes such as task sizing, resulting in 20-40% more tasks completed per sprint.

• Coached team members on Agile tools like JIRA, creating dashboards for velocity and team health monitoring. Scrum Master 2016 - 2018

Epay World LLC - Miami, FL

Enhanced payment processing systems through Agile methodologies, fostering a culture of continuous improvement.

• Created and integrated virtual payment terminals for merchants, enhancing payment processing systems through Agile method- ologies.

• Fostered a culture of transparency and continuous improvement by leading Agile ceremonies and tracking team progress.

• Improved task execution by introducing automated testing and backlog refinement, increasing team delivery accuracy. Account Manager 2011 - 2016

ZTE Corporation - Miami, FL

Managed large-scale accounts, delivering tailored telecommunications solutions and enhancing customer satisfaction.

• Managed a portfolio of large-scale accounts, delivering tailored telecommunications solutions that achieved an 80% contract renewal rate.

• Collaborated with cross-functional teams to resolve client issues, enhancing customer satisfaction and engagement. EDUCATION & CERTIFICATIONS

M.Sc. Information Technology (MSIT)

University of the Cumberlands, KY, 2024

MBA

Atlantis University, Miami, FL, 2019

B.Com.

Monad University, 2010

SAFe Scrum Master (SSM)

Certification, Scaled Agile, Inc., 2022

Project Management Professional (PMP)

Certification, PMI, 2020

Certified Scrum Product Owner (CSPO)

Certification, CertiProf

PMI Agile Certified Practitioner (PMI-ACP)

Certification

Atlassian Agile Project Management Professional Certificate Certification

SKILLS & ADDITIONAL INFORMATION

Technical Skills

• Agile Tools: JIRA

• VersionOne

• Confluence

• Mural Board

• AzureDevOps

• SharePoint

• Project Management: Agile Release Planning

• Budget Tracking

• Resource Management

• Methodologies: Agile

• Scrum

• Kanban

• Lean

• SAFe

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