Gas Station Technical Support

JACK AIRA C. LAUCHENGCO

Contact number: +1-951-***-****

Email: ****.**********@*****.***

***** ***** ***, ********** ** 92596

WORK EXPERIENCE

Car Wash Attendant

Pechanga Gas Station March 2024 – Present

- Inspects vehicles with attention to detail to assess their condition and address any existing damages before

sending them into the wash area.

- Performs daily cleaning of the facility in accordance to the cleaning checklist.

- Monitors chemical supply use and refill reservoirs as necessary.

- Ensures vacuums are unclogged, trash cans emptied, and air/wash machines are properly maintained.

- Provides support to the daily operations of the Gas Station, Mini Mart, and Detail shop.

Operational Acceptance Specialist

UCIT Philippines July 2021 – June2023

- UAT

- Software tester.

- Investigates software bugs.

- Updates system tools.

- Decides if software tools are ready to deploy to operations.

Escalation Processor

UCIT Philippines March 2021 – June 2021

- Reviews CCTV footages.

- Investigates CCTV footages.

- Dispatches PD, FD and EMS

- Verifies construction sites working schedules.

- Updates construction sites working schedules.

- Emails client.

Web Moderator (Truelocal.com.au)

Transcom Worldwide Philippines February 2014 - October 2020

- Moderates business listings.

- Moderates customers reviews and comments.

- Moderates customers content.

- Updates details of business listings.

- Verifies business details.

- Email support.

Account Manager (Vonage-Retention)

VXI Global Solutions ( QC ) Oct 2012 – Jun 2013

- Assists customers about billing.

- Offers discounts and credits.

- Cancels customer/s account.

Sales Support Agent (Directv-Sales Support)

VXI Global Solutions ( QC ) February 2012 – October 2012

- Handles pending customers.

- Saves customers from cancelling the service. - Helps customers to look for bundle service (internet and phone).

- Helps customers to redeem rebates online.

Voice Support Analyst

Izone Technologies Philippines 2009 - 2011

- Answers billing query.

- Answers technical query.

- Offers technical support via remote access.

- Upsell computer programs with 24/7 technical support. Head Coach / Club Moderator (High-School Basketball) St. Mary's College Quezon City Feb 2006 – Oct 2009

- Conducts weekly training and activities for Basketball Club.

- Joins outside-school competitions.

- Attends Parents And Teachers Conference (PTC).

EDUCATIONAL BACKGROUND

AMA Computer University Quezon City (2002 – 2007)

- Graduated BSBA Major In Management

St Mary's College Quezon City ( 1997 – 2001 )

- Loyalty Medalist

- Sports Achievement Awardee in Basketball

St. Mary's College Quezon City ( 1991 – 1997 )

SKILLS & HOBBIES

Photography

Videography

Literature

Music

Sports

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