Retail Associate Customer Service

Kimberly Avelar 909-***-****

Kim.avelar**@g

mail.com

EXPERIENCE

Hot Topic, Ontario — Retail Associate

MAY 2024 - PRESENT

Sales skill to get the guests to buy more, mentioning our promotions, flash sales, Hot Cash Sales. Knowledgeable products; design shirts, backpacks, accessories, figures. Problem-solving of what they can buy with the promotion. Oasis Marketing, Inc., Ontario — Wireless Sales Retail Associate APRIL 2024 - JUNE 2024

Sales skill to upgrade and get new lines. Product knowledge of the promotions and offers. Showing customer service and sales skills to the product. Amazon, Rialto — Picker

JANUARY 2022 - MARCH 2024

Working at the fulfillment center I pay attention to detail, making sure I meet the product quote. Making my station organized and clean before the next shift. Basic math, counting how many items they request me to pick. Showing safety awareness and problem-solving.

The Cheesecake Factory, Rancho Cucamonga — Hostess, Food Runner, To-Go Runner, Server

JANUARY 2018 - DECEMBER 2021

Communicated with the guests. Awaited their needs and brought them what they have ordered, with or without changes. Having the knowledge of the menu and offerings. Offering help to my coworkers, having the solution to the problem. Very attentive to guest’s needs and always offering help to accommodate for best experiences. EDUCATION

Mt San Antonio College, Walnut — Regular Veterinary Tech AUGUST 2024 - PRESENT

Chaffey College, Rancho Cucamonga — Teaching

AUGUST 2023 - May 2024

Riverside Community College, Riverside — Associates Degree AUGUST 2016 - JANUARY 2020

SKILLS

Microsoft

Powerpoint

Excel

Phone Ethic

People Person

Problem Solver

Digital

Photography

Videography

Retail Sales skill

LANGUAGES

English

Spanish

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