Customer Service Social Services
Resume:
TERRELL BOYD
PROFILE
Experienced patient-focused professional with 4years in Healthcare. Looking to re-enter the health field and enhance my administrative and clerical skills. Seeking to provide exceptional customer service support.
EXPERIENCE
Delta-T Group 1:1 Teacher Aide 11/2024- present
Working and assisting with all age groups of students in BCPS
Document all progress of the student daily
Professional and pleasant attitude as we assist with the student
Transportation Driver, Blue Jays Shuttle 01/2024-07/2024
Inspection daily on assigned vehicles
Perform a professional attitude to all customers
Obey all the regulations and laws as a driver
Clean and professional appearance daily
Drive safely to all destinations in a timely matter
Administrative Officer I, Essex Social Services - 11/2021-10/2023 EBT trainer
Welcomes guests and visitors by greeting them, in person or on the telephone,
Login, scan and file clients documents
Check voicemails, schedule appointments, assist in computer lab
Assisted others as needed
DSP Worker, Richcroft, Inc, -02/2019-04/2023
Encourage clients to be independent and productive in learning abilities.
Encourage clients to project a healthy lifestyle
Socializing skills developed within the community
Assist with Hygiene & grooming services
Distributed all medications to clients
Attended all training sessions to upkeep my credentials.
Prepared healthy and balance meals daily
Organizing & Sanitizing with household chores.
Office Clerk, Baltimore County Social Services, 01/2000-11/2021
Processing of all agency’s invoices, receiving reports, credit payments
Maintaining inventory of the necessary office forms and supplies etc..
Setting up and maintaining filing systems and basic databases as applicable.
Provide high quality customer service on every call and routing to appropriate department
EDUCATION
Mergenthaler Vocational Technical High School 1984-1988
High School Diploma
SKILLS/VOLUNTEER
Detailed Orient, Independent, Strong Leadership
CPR/AED card, MADT certificate
EKG dictaphone
Medical Records
Transport of patients
Youth Camp(Summer Lunch Program)
Sales Associate (Sear’s, Macy’s, JCPenney)
COMPUTER EXPERIENCE
Microsoft Word
Microsoft Excel
EPPIC (EBT cards)
FMIS (Cares)
E&E (My think)
DAY-FORCE
Icare Manager
*************@*****.***
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