Program Manager Technical

Rajvi Sheth

TECHNICAL PROGRAM MANAGER

Seattle, WA 310-***-**** **********@*****.*** LinkedIn

Extensive experience leading large and complex initiatives across departments and functions. Successful track record of delivering end-to-end technical solutions and shipping products at scale across multiple regions. Excel at collaborating in a matrixed, cross-functional environment and building consensus through influence. Expert in integrating program goals and product capabilities to craft meticulous execution plans. Program Strategy & Execution Product Roadmap Planning Technical Systems Design Risk & Change Management Process Improvement Budgeting & Resource Planning 0-1 Product Launches Professional Experience

Senior Technical Program Manager July 2016 - Present Brighter (Acquired by Cigna) Seattle, WA

● Led the Universal Onboarding program over 2 years (Registration, Login, MFA and Profile settings) on web and app for 70M+ users, enabling seamless access to personal health data across multiple digital interfaces. Increased user engagement by 40%YoY reducing customer support calls by 15%, improved login success rate by 23%.

● Played a formative role in building and scaling Consent Management platform by mobilizing teams across 4 orgs; consolidated scope for 3 teams avoiding rework saving $10M.

● Launched and scaled wellness program on Android and iOS for 18M+ customers, led 5 teams, drove executive level comms across 5 verticals. Executed detailed plan for successful delivery by effective decomp of scope and resolution of product/system gaps.

● Led the Price-A-Med program for multiple apps, collaborated with 60+ people to launch and scale MVP across 12 states in the US, increasing pharmacy revenue by 15% YoY. Successfully integrated teams from newly acquired pharmacy giant to build consensus and foster productivity.

● Increased usage of dental portal 24% YoY through new feature development & adoption of patient reviews APIs.

● Launched and scaled Appointment Scheduling program on Android and iOS, enabling seamless use of decentralized apps, boosting customer engagement by 39%.

● Drove digital transformation initiatives on desktop and mobile, including launching personalized provider recommendation system. This led to to 45% increase in appointment booking.

● Drove execution of the Accessibility Program across 3 engineering orgs that helped ensure products conform to digital accessibility standards such as WCAG AA compliance.

● Hired, mentored and managed junior members and interns, successfully converted 3 interns to full-time. Project Manager March 2016 - June 2016

Medtronic (Insight Global) Los Angeles, CA

● Led the validation program for Insulin management CGM device with 110+ people across US and EU. Drove efforts to ensure product conforms to FDA standard before launch, positively impacting 200K diabetic patients.

● Drove cross-functional team dependencies, proactively engaged with stakeholders to convey status & budget impacts, actively managed risk across program for 5+ teams. Technical Project Manager Jan 2015 - Jan 2016

Internet Brands Los Angeles, CA

● Led key subscription-only features on 2 web applications to accelerate user engagement. This increased paid subscriptions by 36% YoY.

● Collaborated with Engineering, Customer Success & Support to improve bug resolution SLAs by > 60% YoY.

● Proactively identified improvement areas in cross-team collaboration & improved developer efficiency by 17%. Education

Masters of Science, Computer Science – California State University, Long Beach Aug 2012 – May 2014 Bachelor of Engineering, Computer Engineering – Gujarat Technological University, India July 2008 – May 2012

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