Operations Manager Transportation Services

Bachelor of Business Management

Interamerican University, Orlando, FL Graduated May 2019

Elite Star Medical Transportation

Access on Time

Operations Manager

Senior Dispatcher

Directed daily operations of a non-emergency transportation services company, overseeing scheduling, dispatching, and service delivery to ensure efficient and reliable transportation for clients. Built and maintained strong relationships with clients, healthcare facilities, insurance companies, and community organizations to ensure service expectations were met or exceeded. Implemented workforce planning strategies to optimize staffing levels and maintain high standards of transportation services

Coordinated transportation schedules for workers' compensation patients to medical appointments, ensuring timely arrivals and departures.

Led a team of dispatchers and drivers, providing direction and support to ensure efficient operation and high-quality transportation services

Translated critical medical documentation, including treatment plans, medical reports, and insurance paperwork, from Spanish to English for workers' compensation patients, ensuring accurate communication between healthcare providers, patients, and case managers. Paylocity

Languages

Florida Insurance License 215

Community Volunteer

Licensed Church Chaplain

Benefit Account Manager II

Fluent in Spanish

Life/ Health Insurance Agent

Orlando Union Rescue Mission

Orlando Health Hospital

Certified to provide spiritual guidance, counseling, and support within religious communities.

Managed a portfolio of 82 client accounts, serving as the primary point of contact for benefit-related inquiries, escalations, and strategic consultations. Advised clients on the design, implementation, and administration of employee benefit programs, including health insurance, retirement plans, and wellness initiatives. Provided training and support to clients on using Paylocity’s platform for benefits enrollment, eligibility management, and reporting.

Feb 2022 - Present

Sept 2020 - Jan 2022

Jun 2001 - Sept 2020

EDUCATION

407-***-**** · **********@*******.***

128 Circle Hill Rd, Sanford, FL 32773

Raul Rosa

PROFESSIONAL EXPERIENCE

EDUCATION & CERTIFICATIONS EXTRACURRICULAR ACTIVITIES Lake Mary, FL

Lake Mary, FL

Lake Mary, FL

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