Customer Service Support

CORTEZ

BENNES-DIXON

C

B LAS VEGAS, NEVADA *****,

1-949-***-****,

***********@*****.***

PROFESSIONAL SUMMARY

Hardworking Technician that is skilled at managing inventories, assignments, and project timelines. Keep team members and contractors on-task and efficient. Talented trainer and job manager. Knowledgeable professional with excellent leadership skills demonstrated over solid history in Technical environments. Meet challenging work demands with employee oversight, good multitasking abilities, and well-coordinated schedules. Safety-oriented with excellent customer service skills. Dedicated with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. SKILLS

• Decision making • Customer service • Good communication

• Employee training • Self motivation • Cultural awareness

• Microsoft Word • Multitasking

EXPERIENCE

Low Voltage Foreman March 2015 - Current

Aufaitech Technologies LTD. Las Vegas, Nevada

• Minimized workplace hazards and accidents through continuous monitoring and training initiatives. Determined schedules, sequences and assignments for work activities based on work priority, quantity of equipment and skill of personnel.

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• Promoted performance-oriented culture with regular assessments of employee work.

• Kept team ready for daily demands with effective level of tools, equipment and replacement parts.

• Maintained equipment in good working order with regular preventive maintenance. Learned how to proactively prevent accidents and injuries, investigating causes, reporting findings and adjusting policies.

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Sales and Customer Support Manager June 2012 - December 2017 AT&T INC. IRVINE, California

• Worked with marketing to develop multi-channel advertising campaigns.

• Maximized ROI via targeted promotions and value-driven products.

• Determined promotional needs before calculating budgets.

• Promoted products at meetings, conferences and workshops.

• Focused sales and marketing efforts on customer preferences and consumer trends.

• Elevated team productivity using practical training and motivational strategies.

• Demonstrated products and features at trade fairs and shows.

• Established and recommended equipment purchases from client requirements.

• Grew revenue with profitable pricing structures and strategic discount plans.

• Directed and coordinated sales for new and existing items and services. EDUCATION

Certification - COMPUTER FORENSICS July 2011

FULLERTON COLLEGE, FULLERTON, CA

High School - COMPUTER SCIENCE June 2007

REDONDO UNION HIGH SCHOOL, REDONDO BEACH, CA

LANGUAGE

Native

ENGLISH

Intermediate

SPANISH

Conversational

FRENCH

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