Technical Support Desktop

Moustafa Ibrahim

Hasbrouck Heights, NJ *****

*******************@*****.*** +1-347-***-**** LinkedIn Profile: http://linkedin.com/in/moustafa-ibrahim-193253b4

Objective

Results-driven System Administrator with over 19 years of IT expertise in infrastructure management, system security, and user support. Adept at designing, implementing, and maintaining complex systems to ensure optimal performance. Seeking a challenging role to contribute technical expertise and leadership to organizational success.

Core Competencies

System Administration: User/group administration, group policies, server management.

Microsoft 365 & Azure AD: Migration, deployment, and management of services including Exchange and Teams.

Network Administration: Configure network connectivity, access control, routing, and VPN.

Technical Support: Proficient in troubleshooting hardware/software issues and collaborating with vendors for resolutions.

Documentation: Creating clear, detailed technical documentation for various audiences.

Imaging and Deployment: Expertise in ImageX, Acronis, and SCCM.

Backup Solutions: Skilled with Veeam Backup, Acronis for data integrity.

Professional Experience

I.T Consultant

C-Tech Sep 2024 – Present United States

Maintained and troubleshot Windows-based systems, ensuring minimal downtime.

Developed custom Windows images for mass deployment using Acronis.

Managed Active Directory operations, including account setup and password resets.

Configured network connectivity and administered Office 365 environments.

Implemented Azure AD services for user management and domain operations.

System Engineer

iSecureMind Integrated Solutions Mar 2023 – Sep 2024 United States

Designed and managed IT infrastructure to ensure system reliability and scalability.

Led cloud migration initiatives, improving cost efficiency and operational performance.

Collaborated on network architecture optimization and resource allocation.

Directed infrastructure projects, adhering to timelines and strategic objectives.

Conducted system tuning to meet growth requirements.

Desktop Support Engineer

NJ Golden Home Care & Nora Home Care Jun 2020 – Oct 2022 United States

Created and deployed custom workstation images using Acronis and ImageX.

Managed Office 365, Azure AD, and Cisco Call Manager for seamless operations.

Maintained data backups for servers and workstations using Veeam.

Provided remote technical support and set group policies via Intune.

IT Support I

Kuwait Fire Service Directorate Apr 2017 – Aug 2019 Kuwait

Administered user accounts, Active Directory, and network connectivity.

Performed workstation imaging and deployment using advanced tools.

Resolved technical issues via VNC and CISCO VPN Client.

Managed internal storage and maintained server backups.

Desktop Support Engineer

Public Authority for Civil Information Apr 2012 – Apr 2017 Kuwait

Maintained and deployed workstation and server images.

Implemented surveillance and attendance systems across remote sites.

Configured networks and resolved hardware/software issues effectively.

Delivered consistent system documentation and reporting.

Desktop Support Engineer

Ministry of Education Apr 2008 – Mar 2012 Kuwait

Installed, diagnosed, and maintained hardware and software systems.

Managed network storage and server backups.

Collaborated with vendors for system enhancements and troubleshooting.

Supported Active Directory administration and system integration.

Education

Bachelor’s in Computer and Information Technology – Higher Advanced Academy, Giza, Egypt

Bachelor’s in Business Administration (MIS) – Supreme Council of Universities, Cairo, Egypt

Certifications

Cisco Certified Network Associate (CCNA)

Microsoft Certified IT Professional (MCITP)

Key Highlights

Years of Experience: Nearly two decades across IT systems and infrastructure.

Leadership: Managed cross-functional projects and collaborated with global teams.

Industry Exposure: Government, healthcare, and technology consulting.

Recommendations

Consider adding a "Notable Projects" section to showcase specific achievements or initiatives.

Quantify accomplishments wherever possible (e.g., "Reduced system downtime by 20%").

Mention specific tools or technologies if they're key to the desired role (e.g., "Azure Intune").

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