Office assistant
Resume:
SKILLS & EXPERTISE
EDUCATION
SOFTWARE
SKILLS
Associates Arts in Accounting and Information Systems High School Diploma
Microsoft Applications
Google Suites
Vista
Appointment Coordination
Accounting
Billing
Research
Analytical Skills
Technical know-how
Meadow
METRC
Database and Client
Management Systems
Brainstorming
Logistics
Team leadership
Data Protection
Multi-Line Telephone Systems
Quickbooks
City College of San Francisco
Ada High School
PROFESSIONAL EXPERIENCE
2020- 2021
2024
Customer Service Specialist
Office Manager
Alorica, Verizon Fresno, CA
Oakland Rising, Oakland ca
Provide exceptional customer service by answering inbound calls, resolving customer inquiries, troubleshooting issues, and offering product or service information. Assist customers with managing their Verizon accounts, including billing inquiries, plan upgrades, payments, and resolving service discrepancies.
Guide customers through technical troubleshooting steps for mobile devices, internet services, or other Verizon products to resolve connectivity or performance issues. identify opportunities to upsell Verizon products or services, promote special offers, and retain customers by offering tailored solutions to meet their needs. Oversee daily office operations, ensuring efficient workflow, maintaining office supplies, and coordinating maintenance or service requests.
Organizing meetings, handling correspondence, and preparing reports. Manage relationships with vendors, negotiate contracts, and oversee office service agreements, ensuring cost-effectiveness and quality. Monitor office expenses, assist in budgeting, and ensure accurate expense reporting to maintain financial control over office-related costs. SUMMARY
Dedicated Veteran Excited to apply my 5+ years of customer service experience in the cannabis industry. Solution oriented with experience in de-escalations. Adept at managing complex tasks, maintaining data accuracy, and facilitating efficient operations. Ready to bring my warmth, commitment, attention to detail, and teamwork skills to a dynamic organization in need of a results-driven administrator Meredith-Morgan Wallace
Phone: +1-510-***-****
Email: *****************@*****.***
Accounts Payable
Urbana San Francisco, Ca
2023-2024
Schedule and prepare electronic funds transfers (EFTs), checks, or ACH payments to vendors, ensuring timely and accurate disbursement of funds.
Reconcile accounts payable transactions, investigate discrepancies, and resolve any payment or invoice issues with vendors.
Manage employee expense reports, verifying receipts, ensuring compliance with company policies, and processing reimbursements.
Maintain professional relationships with vendors, respond to payment inquiries, and assist with resolving billing disputes or discrepancies.
Administrative Assistant
Willson Homes, Fresno Ca
2021-2022
Schedule meetings, appointments, and events for executives or teams, ensuring efficient time management.
Prepare, edit, and distribute correspondence, reports, and presentations. Manage office supplies, handle phone calls, emails, and ensure smooth day-to-day office operations. Maintain accurate records, enter data into databases, and manage filing systems.
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