Program Manager Management

Professional Summary

A versatile leader with **+ years of experience driving large-scale initiatives in project & program management, IT strategy, And operational excellence. Recognized for optimizing workflows, leading enterprise-wide technology rollouts, and Delivering measurable business impact. Adept at leading cross-functional teams and fostering collaboration at all levels.

Core Competencies

Project & Program Management

Leadership & Team Development

Strategic Planning & Execution

Risk Mitigation & Issue Resolution

Stakeholder & Vendor Management

Department & Application Development Management

Technology Implementation & Integration

Technologies & Tools

Agile, Scrum, Lean Methodologies

MS Project, Microsoft Office Suite (Excel, Word, Visio, PowerPoint)

Jira, Document Imaging Technologies

Programming: R, Java, Prolog

Education & Certifications

Bachelor of Science (B.Sc.) in Management Information Systems, Azusa Pacific University, Azusa, CA

Professional Scrum Master Certification

Web Analytics Certification

Professional Experience Highlights

Chief Strategy Officer Predictian.com, Los Angeles, CA 2015 – Present

Championed the development of AI-based solutions to drive operational efficiency and client value.

Directed the design and rollout of Predictian's SaaS Business Growth products, enabling clients to achieve sustainable growth strategies.

Pioneered automation strategies and innovative use of annotation platforms to support AI-driven process improvement.

Fraud Product Implementation Lead Experian, Costa Mesa, CA 2007 – 2015

Led technical integrations and client support for identity verification products, driving a 20% increase in productivity.

Recommended streamlining workflows with automation, leveraging the SharePoint Team site.

Program Manager New Century Mortgage, Irvine, CA 2005 – 2007

Directed enterprise fraud prevention programs, protecting $5M in company revenue and ensuring regulatory compliance.

Steered cross-functional collaboration as Chair of the Executive Steering Committee, driving major project phases to completion.

Vice President, IT GreenPoint Mortgage, Novato, CA 2002 – 2004

Led the phased rollout of enterprise-wide document imaging systems, reducing processing time and operational costs.

Developed strategic roadmaps for IT platforms and systems, fostering company-wide digital transformation.

Applications Manager PG&E Energy Services, San Francisco, CA 1998 – 2000

Re-engineered energy data platforms, winning new clients and strengthening relationships with key stakeholders.

Managed departmental budgets exceeding $14M, maintaining fiscal discipline and operational efficiency.

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