Call Center Representative
Resume:
Katelyn Settle
Fort Branch, IN *****
***********@*****.***
Work Experience
Call Center Representative
Senture
May 2024 to Present
As a work from home call center representative I assist Providers with concerns regarding claims, benefits, etc. In this role I am independently managed and trained to efficiently provide services to clients with minimal to no support.
Patient Access Specialist
Deaconess Health System-Princeton, IN
February 2023 to Present
In this position I am required to work in three separate locations. One of those locations being outpatient check in where I work directly with patient to verify all information on their accounts. I work closely with ICD-10 codes and insurance verification. In another role I work in switchboard which is our ER setting where I verify insurance and occasionally assist in enrollment of Medicaid or financial assistance. The switchboard role is also in charge of all incoming calls to the hospital, we assist the patients with outpatient questions or transfer the calls throughout the hospital. In our third role I work in our information desk where I primarily assist patients with directions to where they are needing to go and checking in for outpatient testing with appointments.
General Laborer
ANCHOR INDUSTRIES INC-Evansville, IN
May 2022 to January 2023
In this position at Anchor I worked with other team members to meet a daily goal of product build. I was proficient in sewing and welding the items my line was in charge of. Patient Care Technician
Ascension St. Vincent Hospital-Evansville, IN
September 2021 to April 2022
As a PCT I provided ongoing medical support of patients to nursing staff. I observed and monitored patient’s vitals signs including, pulse, blood pressure, temperature, and respirations. I executed personal hygiene tasks per patients, including room tidying, daily baths, and linen changes. I am competent in preforming an EKG, blood draws, and basic life support Cashier/Customer Service
Fast Break-Fort Branch, IN
May 2019 to January 2020
As a gas station attendant I operated the cash register for cash, check, and credit card transactions. I stocked, priced, and assisted customers to merchandise. As well as preforming tasks given at the beginning of shifts including, cleaning parking, offices restrooms, or equipment, and removing trash. Intern
Ingler family Eyecare-Fort Branch, IN
August 2018 to December 2018
As an intern at Ingler Family Eyecare I directed patients to exam rooms, fielded questions, and prepared for physician examinations. I promoted office efficiency by coordinating charts and helping patients with diverse needs. I preformed critical duties such as data entry, and setting up appointments. Supervisor, Customer Service
Silver spur splat paintball-Princeton, IN
June 2015 to May 2018
As a supervisor at Silver Spur I taught a brief safety course to customers and ensured safety on the field. I contacted vendors for deliveries and payment set up. Assured cleanliness of the shop including trash pickup, sweep, mop, and equipment maintenance.
Volunteer
Vertical Church-Fort Branch, IN
August 2015 to March 2018
I worked in the nursery taking care of infants while parents were attending service. I changed diapers, bottle fed, and interacted with the children. I moved to the toddlers after a while of volunteering at the church where we offered snack time and taught a brief lesson Education
High school diploma
Gibson Southern High School - Fort Branch, IN
August 2015 to May 2019
Skills
• Customer Service
• Crew Member
• Cashiering
• Cash Handling
• Host/Hostess
• Food Service
• Cleaning Experience
• Food Preparation
• Childcare
• Toddler Care
• Infant Care
• Vital Signs
• Patient Care
• Phlebotomy
• Medical Records
• Meal Preparation
• Babysitting
• Filing
• Hospital Experience
• Teaching
• Typing (6 years)
• Windows (6 years)
• Computer skills
• Customer service
• Organizational skills
• Time management
• Communication skills
• Microsoft Office
• Microsoft Excel
• HIPAA
• Computer literacy
• Management
• Writing skills
• Medical billing
• Intake
• Medicare
• Microsoft Powerpoint
• Microsoft Word
• Data entry
• IV infusion
• ICD-10
• Administrative experience
• Windows
• Supervising experience
• Epic
• Workers' compensation
• CPT coding
• Workers' compensation law
• Care plans
• Medical terminology
• Nursing home experience
• Office experience
Certifications and Licenses
CPR Certification
BLS Certification
Assessments
Security guard skills — Proficient
April 2022
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Data entry: Attention to detail — Proficient
November 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Social media — Proficient
April 2022
Knowledge of popular social media platforms, features, and functions Full results: Proficient
Work style: Reliability — Proficient
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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