Data Entry Customer Service

LEONA WORD 518-***-**** ********@****.***

Summary of Qualifications:

• Excellent communication and organizational skills

• Ability to converse professionally with a diverse population

• Ability to be empathetic and calm

• Strong computer and data entry skills

• Ability to quickly assess individual needs contacts might have

• Ability to maintain confidential and sensitive information

• Strong independent work ethic

Job Skills:

• Excellent verbal and written communication skills

• Ability to communicate professionally and empathetically while maintaining emotional and cultural awareness.

• Excellent active listening skills to help determine case/contact needs and be able to persuade the case/contact to open up and talk comfortably about sensitive information

• Ability to access and determine emergency situations while on the call and handle them in a calm demeanor

• Strong De-Escalation skills after difficult calls

• Able to learn and adapt on the fly in an ever-changing COVID tracing environment

• Ability to work remotely with a strong independent work ethic

• Strong computer and data entry skills

• Ability to quickly assess individual needs cases/contacts might have

• Ability to maintain confidential and sensitive information

• ability to work collaboratively as part of a fully remote working team, through the Microsoft Teams environment

• Technical job skills: Microsoft Teams, Microsoft 360, Share Point, Work Flow, COMM care, Webex, Amazon Connect, Day force

Work Experience:

New York State Department of Health

Contact Tracer remote position

September 18th 2020- June 25th2021

New York Stated Case Investigator/Surge Interviewer 10/4/21- 2/25/22 LEONA WORD 518-***-**** ********@****.***

Walgreens

Sales Associate, Customer Service, Stock

Family Dollar

Sales Associate, Customer Service, Stock

Image Data

Data Entry Clerk, Sorted Papers for digital imaging. Xerox

Data Associate, Filed documents, Unemployment Documents. Home Based Childcare Provider, 10 Years

• Worked with afterschool children between the ages of 5-12 years old.

• Planned daily activities including mealtimes, homework, and field trips.

• Planned outside activities within the guidelines of NYS requirements

• Excellent working relationship all the parents.

Education:

Kaplan University Online

Associates Degree in Criminal Justice

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