Call Center Patient Access

Anita Pennington

Dayton, OH

Work Experience

Patient Access Representative

Kettering Health - Dayton, OH

January 2022 to Present

Help patients check in upon entry to appts and exams for doctors appointments. Access insurance information and billing for copays.

Admissions Coordinator

Meridian Behavioral Healthcare- - Richmond, IN

July 2019 to October 2020

Admission coordinator for recovery center, worked with patients as first line of contact as they called to gain access to treatment facility. Obtained all release of information forms as well as contacted insurance offices for billing information. Also oversaw community outreach for references and patient records to probation, DCS, and/or parole.Personal Care

Customer Service

Live Nation - Dayton, OH

January 2015 to June 2020

Worked as a call center rep for different contracts that LiveOps would work for in both a work-from-home and call center location based out of Cleveland OHIO. Worked with

Carnival Cruise,

Consumer Cellular, and

Arise INSURANCE. Worked on with and on sales, inbound and outbound, and complaint calls. Assistant

Montgomery County - Dayton, OH

April 2014 to October 2016

DODDS

Montgomery County

Dayton, OH

October 2015 to 10/2016

Responsibilities

Assist ID/DD individuals with day habilitation services. Followed Isp and helped individuals achieve goals and services.

Skills Used

CPR/first

Direct Support

Supervisor

Home Manager

Benchmark human services - Dayton, OH

November 2010 to October 2015

Assisted ID/DD, clients with daily living.

Maintained the homes ongoing as far as cash on hand money, daily activities and doctors appts.As far as managed staff and their scheduling and delegation. School Aged Child Care

Site Supervisor

Richmond Family Ymca -

Dayton, OH

October 2003 to

September 2011

Daycare atmosphere with kids in K-6th grade.

Handled money, assisted with schedule making, as well as hiring new employees. Project Manager

Choices in Community Living - Dayton, OH

March 2011 to March 2011

Worked as a program administrator to a residential care for individuals intellectual disability. Education

Bachelor's in Human Services

Indiana Wesleyan University - Marion, IN

June 2018 to Present

Skills

• CPR and First aid (8 years)

• Management

• Medication Administration

• Childcare

• Developmental Disabilities Experience

• Cosmetology (10+ years)

• Hospice Care

• Nursing

• Case Management

Certifications and Licenses

First Aid Certification

Driver's License

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