Customer Service Data Entry

Profile

Energetic, detail-orientated individual that thrives in a fast paced team environment. Strength in client relationship building to increase customer satisfaction. Experience in sales negotiations and resolving difficult customer situations. Proficient in Word and Excel with accurate data entry skills.

Employment History

DestinationWeddings.Com Destination Wedding Specialist

Wayland, Massachusetts Jan 2014 – Present

Work with couples providing information and pre-quotes on resorts to review for their destination wedding

Provide consistent, dependable and accurate follow through to the couple and their guests to provide a successful experience attending a destination wedding

Build relationships with wholesalers/resort partners to help expedite answers for clients

Prioritize daily responsibilities with good time management.

Review and respond to potential brides and grooms incoming emails/voicemails.

Create and process all payments for the couple and their guests bookings, send eDocs and travel related issues.

DestinationWeddings.Com Customer Service Representative

Wayland, Massachusetts May 2012 – Jan 2014

Review, respond and management of customer service email/voicemails received

Provide consistent, dependable and accurate follow through with responsibilities to successful completion.

Build relationships with wholesalers/resort partners to help expedite answers for customers.

Prioritize daily responsibilities with good time management.

Review and respond to potential brides and grooms incoming emails/voicemails.

Gather appropriate information and documentation from couples, guests, and weddings specialist needed to make decisions for refunds, wedding specialist reassignment, and travel related issues.

Blue Star Computer Corporation Sales/Customer Service

Holliston, Massachusetts Feb 2006 – July 2008

Processed incoming sales inquiries for computer parts through telephone, email, web site and instant message channels.

Defined customer requirements, developed quotations and negotiated prices to book more than 20 orders per day.

Resolved customer service problems after receipt of order. Worked with various departments within the company to manage inventory and costs.

Prudential Page Realty Realtor

Medway, Massachusetts 2002 – 2005

Negotiated and managed all transactions in the sale of real estate for both buyers and sellers.

Utilized marketing, sales and communications skills to develop business relationships with clients and co-brokers.

Interacted with Contractors, Mortgage Brokers, Home Inspectors, Building Inspectors, and Attorneys during the transaction.

Maintained detailed records of business expenses such as marketing materials, training classes, travel, entertainment and automobile usage for tax reporting purposes.

Phone: 508-***-****

Email: ****.********@*****.***

8 Sun Valley Drive

Medway MA 02053

Joan Sandberg

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