Security Analyst Help Desk

STEPHANIE IDIKA

281-***-**** ***************@*****.*** **************@*****.***

Professional Summary

Dedicated and skilled Security Analyst with 4 years of experience in safeguarding digital assets and infrastructure. Proficient in analyzing security threats, implementing preventive measures, and conducting risk assessments. Seeking to leverage expertise in ensuring the confidentiality, integrity, and availability of sensitive information for any Organization.

Education

Bachelor of Laws (BL)

Nigerian Law School

Bachelor: Law

Benson Idahosa University

Certification 1: Cybersecurity

Houston Community College

Edx Verified Certification: CS50 Introduction to Computer Science /

Harvard University ( in progress)

Skills

TECHNICAL SKILLS

MS Windows and MS Office - VMware and Visual Studio

MS SQL Database - ITIL

Analytical Thinking - Attention to Detail

Installations (windows upgrade) - Help Desk and Diagnostic

Networking (Linux – Ubuntu) - Installation

Troubleshooting

Incidence Detection and Response

Highly Skilled in SIEM

Excellent Listening Skills

Legal drafting - Case filing and documentation.

Regulatory compliance (OWASP, PCI-DSS, HIPAA)

Software Installation

Security tooling and automation

Security testing methodologies

Application security architecture

Data/network security (DNS, CISSP, CISM DHCP, TCP/IP)

Vulnerability Assessment

Firewall and Data Encryption

Threat Detection and Risk Remediation

CyberArk PAS(privilege access security)

Certifications

ISC2 - CC Certified in Cyber Security Training

CSA – Certified System Administrator (ongoing) ServiceNow

ServiceNow Micro-Certifications- Java Scripting

Work History

Intuit/TurboTax 08/2023 - present

IT Security Analyst/Software Expert

Conduct security assessments and risk analysis for software applications to identify potential vulnerabilities and weaknesses.

Assist in the design, implementation, and maintenance of security systems and infrastructure, with a focus on Cisco networking equipment, SQL Server databases, VMware virtualization technologies, and Exchange email systems.

Develop secure coding guidelines and best practices to ensure the implementation of robust security measures in the software development lifecycle (SDLC).

Perform code reviews and security testing to identify and remediate security flaws in software applications.

Manage Privileged Access Management (PAM) and Identity Access Management (IAM) systems, specifically utilizing SailPoint.

Monitor IAM system performance, identify issues, and implement solutions to enhance efficiency and security.

Collaborate with software development teams to integrate security controls and mechanisms into software design and architecture.

Monitor and analyze security events and incidents related to software applications to detect and respond to security threats.

Develop and implement security policies, procedures, and standards for software development projects in compliance with industry regulations and standards.

Provide security awareness training to software developers to promote secure coding practices and awareness of security risks.

Stay updated on emerging threats, vulnerabilities, and security technologies to proactively address potential risks in software applications.

Monitor IAM system performance, identify issues, and implement solutions to enhance efficiency and security.

TXU-Energy 06/2022 – 07/2023

IT Security Analyst

Monitor and analyze security events and incidents to identify potential threats and vulnerabilities.

Conduct regular security assessments and audits to evaluate the effectiveness of existing security controls.

Develop and implement security policies, procedures, and standards in alignment with industry best practices and regulatory requirements.

Collaborate with cross-functional teams to remediate security issues and implement security measures.

Managed the migration of legacy IAM systems to ForgeRock Identity Cloud, ensuring minimal disruption to business operations.

Perform penetration testing and vulnerability assessments to identify weaknesses in systems and applications.

Respond to security incidents, including malware infections, data breaches, and unauthorized access attempts.

Provide security awareness training to employees to promote a culture of security awareness and compliance.

Stay updated on emerging threats, vulnerabilities, and security technologies to proactively address potential risks.

Statefarm /Agero 05/2021 - 06/2022

Cyber Security Analyst

Led and managed the daily operations of the cybersecurity operations center, ensuring the timely detection, response, and mitigation of security incidents.

Developed and implemented incident response plans, playbooks, and standard operating procedures (SOPs) to improve the efficiency and effectiveness of incident response activities.

Demonstrates knowledge and experience with the following tools: Antivirus, intrusion detection/protection software, network access control, provisioning and de-provisioning of users, encryption, SFTP/FTP, security monitoring, data loss prevention, identity, and asset management.

Provides security project management, security testing oversight, and risk remediation planning and coordination. Coordinates internal and external communication, issue resolution, security vendor relationships, testing plans, training plans, and successful transition to additional IT infrastructure teams appropriately.

Oversaw security monitoring activities, including log analysis, threat hunting, and malware analysis, to proactively identify and mitigate security threats.

Collaborated with internal teams and external stakeholders to define and implement cybersecurity policies, procedures, and controls to protect critical assets.

Conducted incident investigations, root cause analysis, and post-incident reviews to identify gaps and improve incident response processes.

Provided technical guidance and mentorship to junior analysts and engineers, fostering their professional growth, and enhancing the overall capabilities of the CSOC team.

Implemented and managed security monitoring tools and SIEM platforms, ensuring proper configuration, log integration, and correlation rules to detect and respond to security events.

Developed and delivered cybersecurity training and awareness programs to educate employees on security best practices and raise overall security awareness.

Modivcare – Houston, Tx

IT-Tech Security Analyst 01/2020 - 05/2021

. Actively communicates with customers, peers, higher-level teams, and management to ensure timely issues and status update resolution.

. Create and maintain cybersecurity policies, standards, and procedures.

. Manage and enforce Information Security directives as mandated by the HIPAA Security Rule. These include the development and maintenance of all security-related policies and procedures designed to protect computer programs, databases, and data files from unauthorized or accidental access, duplication, modification, or destruction.

. Troubleshoot and resolve technical issues or research and recommend effective solutions.

Maintains and administers computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.

. Regulate user access to sensitive files to protect against internal security breaches as well as maintain and complete accurate installation, inventory, and documentation.

. Establish and monitor cybersecurity program performance and risk metrics.

. Regularly exceeds targets relating to call volume and meeting the average handle time for each call, in accordance with company policy.

. Manage inbound calls and inquiries relating to products and promotions, quickly establish rapport with customers over the phone, and ensure 100% customer satisfaction.

IT Analyst Intern 01/2019 to 01/2020

Restoration 1 – Houston, TX

Analyzed statistical data using both modern and traditional methods.

Interpreted data and made recommendations from findings.

Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.

Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.

Wrote research papers, reports, reviews, and summaries regarding areas of expertise.

Completed testing projects by deadline and under budget for company-wide initiatives.

Supported team needs with research and problem-solving abilities.

Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.

PARTICIPATIONS

1, volunteered in the 2023 Houston Cyber Security Summit.

2, Actively a member and a volunteer in the Women in Cyber Security Houston chapter.

Legal Counsel 10/2014 to 01/2016

J.O. IDIKA & CO FCT

• Registration and incorporation of companies, preparation, and filing of incorporation for client.

• Conducting client interviews

• Hearings, mediation, disposition, appellate proceedings, and trials

• Responsible for the recovery of debt on behalf of banks and other financial institutions which were clients of the law firm.

• Drafting of legal documents for the sale of landed Properties such as Deeds, Memorandum of Understanding, and Power of Attorney.

Legal Assistant 05/2013 to 09/2014

D.D. DODO & CO FCT

• Drafting of legal documents and preparing legal proceedings to be filed in the court on behalf of the law firm in both civil and criminal cases.

• Negotiated with plaintiff counsel on Alternative Dispute Resolution (ADR)

• Performed acquisition due diligence and drafted a schedule of exceptions.

Customer Service Representative 12/2011 to 10/2013

Corporate Affairs Commission FCT

• Respond to telephone inquiries, providing quality service to customers and associates inquiring about the beginning process of the registration of companies or the status of a filed application.

• Provided expert customer service, ensuring that client issues were resolved in a [professional and timely manner.

• Assisted customers in creating online accounts, log-in issues, and completing the online order process.

• Created and updated payment database on Excel spreadsheets

• Key Achievement

• Surpassed 90% of the customer survey with positive recommendations by the customers.

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