Customer Service Agent
Resume:
Kimberley Odel
Arden, NC
***********@*****.***
Work Experience:
Unifi Airlines – Delta Connection October 01st,2024 - Present
Asheville Regional Airport, NC
CRJ Aviation June 18-September 13, 2024
Asheville Regional Airport, NC
Customer Service Agent
Ticket Counter Check-In, Hallway Security and Baggage Routing of passengers traveling on Allegiant Airlines to various destinations within the US.
American Red Cross, Asheville, NC 2011-2024
Collections Technician II - Mobiles / Asheville Fixed Site
Conduction of donor health histories, physical exam screenings and donor phlebotomy for whole blood and apheresis donations.
Additional responsibilities: Daily equipment QC, blood drive equipment setup / dismantle to include computers and blood donation supplies. Labeled, processed, packaged and shipped blood products to designated test holding centers located in Charlotte, NC.
Assisted with donor reaction care as assigned or needed.
Park Ridge Hospital, Fletcher, NC 2007-2010
Emergency Room Technician, Phlebotomist, Laboratory Assistant
Assistant to physicians, nurses, disease specialists and all other clinicians to include performance of EKG preparation for testing.
Phlebotomy collection to include capillary blood gasses and other specified disease testing within all departments located within all hospital departments as designated / requested by hospital physician or physician assistant.
Laboratory Corporation Of America - Asheville, NC 2001-2006
Courier - Pickup and Supply Delivery
Pickup and courier transportation of physician laboratory specimens collected by outside hospitals to include Madison and Asheville Area, followed by labeling, packaging and shipment to designated processing laboratories via both air and land transportation.
Parkway Family Physicians / Sisters Of Mercy Urgent Care - Asheville, NC 2006
Front Desk Receptionist / Office Assistant
Admittance, enrollment and discharge of patients, monetary collection for account balances to include information regarding insurance and 3rd part billing, CPT & ICD9-CM facilitation via electronic posting.
Airline Experience:
United Airlines
Dearborn MI 1989-1990
Flight Reservation Phone Line
United Express: Atlantic Coast Airlines 1992-1993
Asheville Regional Airport, Fletcher, NC
Washington Dulles International Airport, Herndon, VA
Ticket and Ramp Operations Agent
Flight Attendant
USAir Express - Allegheny Commuter 1994-1996
Baltimore Washington International Airport
Flight Attendant
Delta - Atlantic Southeast Airlines 1997-2001
Asheville Regional Airport, Fletcher, NC
Customer Service - Ticket Agent
Customer Service Agent: Accepted and processed flight reservations within an automated, computerized environment. Respond to customer service needs to include the handicapped with special transportation arrangement needs.
Flight Attendant: Promotion of inflight security operations. Complimentary beverage / snack services
EDUCATION:
Ashworth College - Norcross, GA 2015-2019
Undergraduate Certificates in Forensic Science, Criminal Justice, Private Investigator and Pharmacy Technician.
McDowell Technical College - Marion, NC 2016-2017
EMT-IV Medical Technician
Asheville-Buncombe Technical College - Asheville NC 2006-2007
Criminal Justice and Telecommunications
Isothermal Community College - Spindale,NC 1985-2016
General Education / Phlebotomy Technician / Emergency Medical Technician
Southeastern Academy - Kissimmee, FL
Travel and Tourism Curriculum 1988
Indiana University - Bloomington, IN 1987
Criminal Justice / Telecommunications
SPECIALIZED SERVICES
North Carolina Civil Air Patrol
2nd Lieutenant, Flight Operations Manager, Private Pilot - Search and Rescue
Buncombe County Rescue Squad
Polk County EMS First Responder Program
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