Data Center Field Technician

Kevin Randall

Lorton, Virginia *****

Summary

Deploy and maintain Google's advanced Data Center Server and Network Infrastructure. Participated in and lead local project teams on larger installations and develop project contingency plans.

Experience

Data Center Field Technician

Hanley Energy

October 2023 -April 2024

●Supervise contractors who perform servicing or preventive maintenance

●Perform limited maintenance tasks to include: filter changes, battery system PMs, and Rack PDU & Rack ATS replacements

●Perform root cause analysis for operational issues

●Troubleshoot facility and rack level events

●Ensure all personnel on-site follow safety protocols

●Work on-call and a rotating schedule as needed

●Take daily operational readings and provide metrics reporting to senior engineers

●Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization

System Administrator / Datacenter Technician II

Google (Modis)

Oct 2021 - Mar 2023

●Duties range from the physical deployment of data center-related technology to working closely

with various stakeholders

●Ensure that goals, missions and projects are repeatedly and successfully delivered, across a global array of data centers.

●Deploy and maintain Google's advanced Data Center Server and Network Infrastructure.

●Participate in or lead local project teams on larger installations and develop project contingency plans.

●Deploy data center-related technology to working closely with the various stakeholders.

●Maintain and troubleshoot data center operations within the hardware, networking, and software fields

IT Support Technician

ProSphere

Nov 2019 – Oct 2021

●With hardware, such as desktop computers, printers, scanners or handheld devices and software programs.

●Tracked all instances of support by creating IT tickets using ticket-tracking software.

●Update the status of each ticket as they successfully assist each user with their issues. Conducted, in person, assessments for internal users or on the phone when assisting external users.

System Engineer / Datacenter Technician

Amazon Web Services (AWS)

May 2019 - Apr 2021

●Properly triage and work on ticket queues at data center sites with unusually high amounts of open tickets

●Successfully resolve tickets on various service applications for servers on AWS’ EC2, EBS, and S3 platforms

●Performed hardware diagnostic and replacement of failed components

●Helped improve server hardware functionality by using diagnostic tests to accurately identify, and repair failing components

●Increased weekly team closure rates by increasing statistics of resolved tickets vs reopened tickets in private sessions

●Accurately maintain and update work logs assisting other techs in quickly understanding process of tickets for future repairs

IT Service Technician

Matrix Computer Consulting

Apr 2017 - Mar 2020

●Set up workstations with computers and necessary peripheral devices (routers, printers etc.)

●Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality

●Install and configure appropriate software and functions according to specifications

●Develop and maintain local networks in ways that optimize performance

●Ensure security and privacy of networks and computer systems

●Provide orientation and guidance to users on how to operate new software and computer equipment (printers, routers, switches, wi-fi/access, P.O.S., BLUETOOTH

●Organize and schedule upgrades and maintenance without deterring others from completing their work

●Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)

●Maintain records/logs of repairs and fixes and maintenance schedule

●Identify computer or network equipment shortages and place orders

●Windows support engineer, Windows 10/11 troubleshooting, patches, and restore issuse in AD domain join.

Java Developer

Aston Technologies, Inc.

Feb 2014 - Apr 2018

●Made significant contributions to all phases of this key project:

●Implemented JSP for front end development

●Leveraged JDBC for connectivity to the MySQL based Student information database.

●Handling development of Servlets for generating dynamic HTML pages, form design & Validation, transaction processing, data persistence, and unit / system testing.

●Involved in client requirement gathering, analysis & application design.

●Used UML to draw use case diagrams, class & sequence diagrams.

●Successfully identified and fixed different bugs.

●Write document for Purge Process logic, SQL queries to delete data that is no longer needed.

●Developed JSP, HTML, Business Object, DAO,

●Participated in code review, project plan development and status update meeting.

●Developed the project using Agile/Scrum methodologies.

●Developed master DDL and DML scripts for this project.

Education

University of Maryland 1996 - 2000

Bachelor of Applied Science (B.A.Sc.), Mechanical Engineering Related Technologies

Licenses & Certifications

CompTIA Network+

CompTIA A+

Microsoft Certified Solutions Associate (MCSA)

Microsoft Certified Systems Engineer: Security (MCSE)

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