Sales Manager Customer Support

Michael Lien

*** ******** ****

Alameda, CA *****

415-***-****

email: *************@*****.***

WORK EXPERIENCE

Financial Advisor, MEL Financial Services, Alameda, CA 1/22/2022 – Present

-Provide financial advice to client. Sell Life Insurance and Annuities.

-Teach the benefits of planning for college.

-Train prospects of setting up an Estate Plan to preserve and protect their assets.

Sales Manager, Trenchless Equipment, Turlock, CA 1/21 – 03/24

-Built new company website, blogs, Youtube, Facebook, Instagram, and Linkedin sites;

-Recruited and manage sales team, organize tradeshows;

-Provided in-field customer support, equipment rentals and equipment servicing;

-Clients grew 125% from previous managing company Pipe Bursting Parts;

-Brought High Pressure Jetting, Pipe Fusion, Inspection Cameras with leading manufacturers;

Operations Manager, TRIC Tools, Inc., Alameda, CA 7/00 – 6/2020

- Grew parts sales to $8,000 to $10,000 monthly parts sales;

- Scheduled PR releases showing field work & new product showcases;

- Worked with management and equipment sales slashing debt 75% in 9 months;

- Managed A/P, A/R, Payroll & HR, insurance, and Customer Service;

- Coordinated domestic & international shipping, product warranty, and product repairs;

- Coordinate & manage TRIC tradeshows nationally and internationally;

Senior Clerk, CITIBANK, FSB, San Francisco, CA 10/96 - 7/00

- $60,000 in losses prevented during review of large dollar check deposits and

contact with clients during missing or stolen branch work;

- ATM functions audit to ensure ATM Unit exceeded annual audits reviews;

- Manage key positions and substitute for employees during absences;

- Train & supervise tellers. Manage all aspects of operations during manager’s absence.

Education

B.A. Degree in English, Mayville State University, Mayville, ND 9/78 - 5/82

B.A. Degree in Speech and Drama, Mayville State University, Mayville, ND

Honors:

- Dean's list, MSU Reporter of the Year, Actor of the Year as Sophomore & Senior

- President of Phi Kappa Delta (Hon.Speech Fraternity) & Alpha Psi Omega (Dramatic Fraternity)

Activities/Skills

Toastmasters International (ATMS), Area Governor for A22, Alameda to Fremont

Toastmasters Area A22 – 2004 1st Place in Humorous Speech Contest

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