Customer Service Sales Support
Resume:
Tara Layne Lubie
*** ********* *****, ****** **, 07405
Over 20 years of sales, sales support and management experience. Dedicated to providing consistent and high-quality customer service. Energetic professional recognized as a quick learner with exceptional people skills. Always strives to exhibit and implement strong personal ethics and integrity, and is committed to organizational excellence. Convey a professional image of honesty and concern for customers’ wants and needs. provides excellent conflict-resolution skills. Works well under pressure and deadlines. Computer skills include Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint), Microsoft Exchange, Doss, SAP, Lightspeed Pos & ICD.9. Am willing to work weekends, as well as overtime. I am an excellent communicator seeking a challenging position, utilizing current skills and abilities, with the opportunity for professional growth and development.
EXPERIENCE:
Future Elevation, Vernon, NJ November 2021-May 2024 Store Manager
- Oversaw daily operations of a high-traffic smoke shop, ensuring excellent customer service and a welcoming atmosphere.
- Managed inventory, conducted daily stock audits, and worked directly with the warehouse for effective ordering processes to maintain optimal product levels.
- Trained and supervised a team of up to 8 employees at a time, fostering a collaborative work environment and enhancing staff performance through ongoing coaching.
- Worked directly with corporate trainer to create and execute SOP’s, marking strategies, including promotional events and social media campaigns resulting in increased sales.
- After becoming the manager, our sales increased by 50% compared to the previous 6 months.
- Ensured compliance with all local and state regulations regarding tobacco sales, contributing to a safe and legal shopping environment.
- Submitted weekly employee evaluations to upper management
- Managed all scheduling for employees
- Ran daily sales reports for upper management
- Senior manager, responsible for traveling to all locations to assist other managers with continued & refresher training. Amazon.Com 2015-2020
Customer Care Representative
- Consistently handle above average number of client interactions per day.
- Manage exceptions in the order processing system, working directly with warehouse and IT teams to solve customer issues.
- Cultivate strong customer relationships resulting in repeat sales
- Solve complex customer issues independently as well as support other team members.
- As the first work at home agent played an integral role in the launch of 24/7 customer service.
- Displayed commitment to the company by working various shifts until the launch was complete
- Participate in the Subject Matter Expert Program for all new hires, assisting the corporate trainer. Consultedge, Whippany, NJ 2007-2015
Lead Sales Administrator
- Reported directly to Vice President of sales, supporting all regional sales managers in the processing of new accounts and customer requests.
- Responsible for entering all Complex projects (100K+) into the ordering system. 2
- Provided provisional support on all enterprise accounts to ensure timely procurement of customer equipment.
- Acted as liaison to the technical support group and Business Partner.
- Responsible for training all new employees on the ordering and billing system. Strategic Products and Services, (AT&T business partner), Cedar Knolls, NJ 2001-2007 Manager/Maintenance Specialist
- Coordinate service contracts for Avaya hardware and Services
- Prepared specifications for hardware and licensing required for customer orders and project deployments.
- Managed scheduling of customer hardware deployments
- Managed software licensing for all customers.
- Worked as a deployment liaison and project leader, coordinating closely with product engineers and customer technicians and network/communications administrators to help expedite customer deployments smoothly and seamlessly.
Sales Support Specialist
- Provided dedicated sales support for 11 account Executives and their customers.
- Duties included commission management, all pre-sales contracts, orders and sales.
- Exceeded 2005 sales target by $500,000 (21%)
Lucent Technologies - (formerly AT&T) – Avaya, Parsippany, NJ 1998-2001 Dedicated Global Order / Billing Coordinator
- Prequalified $10,000,000 worth of sales leads for Lucent Telecom products.
- Provided Customized billing and ordering for VIP clients (Merrill Lynch, General Electric, Bristol Meyers)
- Responsible for resolving customer issues (Billing, orders, scheduling, executive complaints).
- Trained over 200 new call center associates on AT&T / Lucent Systems.
- Acted as “in charge” in the manager’s absence.
AT&T, Mesa, AZ
Customer Service Representative 1995-1998
- Inbound telephone call center support for residential long-distance services.
- Established initial crucial contact with potential clients.
- Maintained excellent customer relationships, while resolving difficult situations and service issues.
- Advanced in up-Selling telecommunications services and products.
- Acted as subject matter expert for customer dispute resolution. EDUCATION:
2 Year Undergraduate Coursework – Business Major – State University of New York (SUNY), New Paltz, NY High School Diploma – High School of Music & Art, New York, NY
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