Business Analyst Quality Assurance

SUMMARY

** ***** ** ******** ******* & quality assurance experience across multiple clients and various domains like Banking & financial, Wealth management, Healthcare Domains.

oCore expertise in functional testing, System integration and end to end Testing along with database validations.

oExtensive experience on GUI, testing for all Client server web-based applications. Exposure to web Services SOA testing using SOAP UI tool.

oCollaborated with Product Owners and key stakeholders for in-depth understanding of requirements, IT team needs and other agile process.

oLeverage experience as Business analyst and effectively gathered business requirements, identify process improvements and drive successful implementation to ensure customer satisfaction.

oExtensive experience in systems development lifecycle including requirement gathering, Design review, Testing, Deployment and support. Actively involved in all scrum ceremonies- Sprint planning, Daily scrum, Sprint review, Retrospective.

oWorked in partnership with UAT in understanding, reviewing & prioritizing business requirements and planning testing activities.

oCreated reports using Power BI tools and other customer-based reporting tools. Experience with MS Visio and workflow tools.

oProficient stakeholder management skills with excellent client rapport and interactions.

oHaving moderate knowledge of Selenium with C# and ability to run the scripts and monitor the results.

oExtensive exposure in Agile and waterfall testing methodology.

oHands-on training received from Project Brilliant firm, US.

oWide functional experience in all phases of testing life cycle including requirements gathering, test planning, test case design, test execution, defect tracking, defect management, test estimations, reporting, metrics collection and configuration management.

oSoft skills include Excellent Fluent communication, Leadership qualities, high level of Flexibility, Energetic and self-motivated team player with quick learning & grasping abilities.

oRated high for performance – Contributed to project awards and received individual customer appreciation and rewards.

CERTIFICATIONS AND TECHNICAL SKILLS

Certifications: Certified Advanced ISTQB Tester; Cognizant certified professional for software testing, Mortgage Banking L1 CCP Assessment, Agile Software testing L2

Databases: MS-Access, Microsoft SQL & PL/SQL Developer

Tools: Quality Centre (QC), JIRA, Pega UI, Pega CPM Framework

Types of Testing: ST, SIT, UAT, regression, mainframe testing, web testing, database testing, and GUI testing, API Testing using SoapUI, Postman

AWARDS AND ACCOLADES

Awarded "Alexandria TEA" Award by UBS for the testing of ebanking application iTOP program and Post Trade Applications, 2014

Awarded certificate of appreciation as Difference Maker and Spotlight award for Q4 2014.

Awarded Associate of the month for Q2 2013,2015.

Awarded Prime Mover of Humana for contribution to EHUB_CHUB for year 2021.

PROFESSIONAL EXPERIENCE – Testing (15+ years)

COGNIZANT TECHNOLOGY SOLUTIONS INDIA- CANADA

Jan 2022 – May 2022 (Pune, India), June 2022- Till date (Halifax, Canada) QA SIT Test Lead

Clinical Medicaid Engagement Client- Humana

Onsite SIT Test Lead. 5 +years of Humana experience as Onshore SIT Test lead/SME for Clinical Medicaid/ Medicare LOB’s. Accountable for daily customer/stakeholder interactions for project deliverables and understand the business for new state implementation/ enhancements of existing features. Work closely with ITPM’s, Product owners/Business Analyst, Scrum masters for every iteration/PI. Upfront team coordination and focused contributions, ownership and committed efforts for every release/iteration. Facilitate walkthrough meetings, conduct defect triage with business, project team and development/technical team to review the defects and follow until defect closure. Build and review test plan, test scenario/cases along with test estimation preparation by considering future risk and dependencies with appropriate mitigation plan. Responsible for customer interaction for project deliverables, daily, weekly status reporting and manage/meet customer "needs" and "expectations". Excellent hands-on experience working on both Agile and Waterfall testing methodologies along with participation in all scrum ceremonies (Story grooming, Elaboration & Refinement, Story sizing, Test Execution). Significant add-on in healthcare domain knowledge and functionalities/navigation flows for all major Humana applications.

Offshore Test Lead Responsibilities Included: coordinating Onshore-Offshore activities, involved in meetings with business/stakeholders, Test Execution, Defect management/Triage calls using Agile studio JIRA. Ensuring effective communication with Clients including timely SIT deliverables. Sharing Daily/Weekly Status/RCA-DRE reports with stakeholders/ CTS management. Involved in Delivery excellence activities like Delivery governance data, monthly metrics, etc. Actively involved in SOW commitments, Estimation, Governance Slide creations, weekly governance meetings with CTS leads. Worked closely with managers on process initiatives/best practices.

COGNIZANT TECHNOLOGY SOLUTIONS USA-INDIA

Nov’19 – Aug’20 (Louisville, KY USA), Sept’20-Dec’21 (Pune, India) QA Test Lead

EHUB-CHUB test transfo Client- Humana

EHUB application Enrollment HUB is a streamlined paperless application that allows agents to complete Humana and CarePlus applications for both Connected and Offline Enrollments for the following product lines; Medicare Advantage / Medicare Advantage & Prescription Drug / Prescription Drug Plans / Dental & Vision / Medicare Supplement. With Enrollment HUB you can securely store, transmit and track client enrollment information directly with Humana. It’s compatible across multiple web browsers and devices and allows the reuse of consumer data to reduce manual entry by agents so you can spend more time selling.

Onsite SIT Test Lead responsibilities Included: coordinating Onshore-Offshore activities, Scheduling meetings with business/stakeholders, Involved in Story grooming, Elaboration & Refinement, Story sizing, Test Execution, Conducted defect management/Triage calls using Agile studio JIRA with stakeholders. Ensuring effective communication with Clients including timely SIT deliveries. Sharing Daily/Weekly Status reports with stakeholders/ CTS management, Creation of test strategy/test plan, Estimation documents, worked closely with development team to ensure smooth SIT activities.

Offshore Test Lead Responsibilities Included: coordinating Onshore-Offshore activities, Involved in meetings with business/stakeholders, Test Execution, Defect management/Triage calls using Agile studio JIRA. Ensuring effective communication with Clients including timely SIT deliverables. Sharing Daily/Weekly Status/RCA-DRE reports with stakeholders/ CTS management. Involved in Delivery excellence activities like Delivery governance data, monthly metrics, etc. Actively involved in SOW commitments, Estimation, Governance Slide creations, weekly governance meetings with CTS leads. Worked closely with managers on process initiatives/best practices.

Jan’19 – Sept’19 COGNIZANT TECHNOLOGY SOLUTIONS USA QA Test Lead

PEGA Back office Transformation program Client-CNO Financials

One Claims application is a part of CNO technology transformation initiative to streamline CNO enterprise processes, operations & systems for enhanced & unified claims experience covering Claims Intake, set up, settlement & collections functionalities. PEGA is chosen as the enterprise platform to replace legacy CTS & CTS2 applications in CNO. The target is to build a single application across business segments viz Bankers life, Colonial Penn, WNIC. for claims functionalities that caters to the lines of business namely Life, annuities & health claims.

Responsibilities include User story creation, Elaboration & Refinement, Story sizing, Test Design/Test Execution, Defect management using Agile studio/JIRA. Daily / Weekly Status reporting to stakeholders/ CTS management.

July’13 – Aug’15 COGNIZANT TECHNOLOGY SOLUTIONS (CTS), SINGAPORE Test Lead

WISPA JP decommission Program Environment –Web Based Pega Client – UBS WMIT, APAC

Project Test Lead for WISPA, one of the flagship project of UBS Japan targeted to decommission WISPA web application with IM Actions (Information Mosaic) for corporate actions settlement.

Responsibilities including: Requirements gathering and analysis, defining test estimations, Test planning, Approach, milestones definition, and test scenarios/cases creation, Defect management, stakeholders reporting.

WMIT E2E Testing Environment –Web Based Pega Client – UBS WMIT, APAC

Performed end to end verification of trade lifecycle across various UBS Wealth Management systems (COPS, IBMCA, EPCR, CAS) for Forex & Money Market products - ensured accurate trade flow, cash postings, client reports and month end statements.

Performed performance analysis using Pega PAL and DBTrace in Pega framework.

Involved in testing of various mandatory & voluntary Corporate Actions (Cash Dividend, Coupon Payment, Bond Redemption, Split, Consolidation, Bonus, Rights subscription).

Streamlined and standardized testing processes in the project and hence the team could manage time effectively.

Post Trade iSPACE ONO Project Environment –Web Based Pega Client – UBS WMIT, APAC

Test lead for project focusing Onshore / Offshore Model of iSPACE User Profiles accesses / rights for the major post trade settlement Engine (iSPACE HK/SG)

R&R included defining estimations, Test plan, Approach, milestones definition, requirements analysis and test scenarios/cases creation, Defect management, stakeholders reporting

Worked closely with Business Analyst in order to help with the Pega workflow design during inception phase of the requirement.

Won award from UBS for testing e-banking / post trade web applications.

ITOP Program Environment – Post Trade Web/e-banking testing Client – UBS WMIT, APAC

Test Analyst for ITOP, one of the biggest programs of UBS targeted to implement ebanking / post trade web application in mobile & tablets.

Advisory & Pega Workbench Environment –Web Based Pega Client – UBS WMIT, APAC

Test Analyst for projects related to Advisory & CRM (Client Relationship Management); one of the key applications in WM

Worked with Pega CPM Framework for managing and automating customer service across multiple customer touch points.

Involved in testing of iCAWB application across various locations (HK, SG).

Rendered training and hands on experience to new members of the team to enable them to effectively contribute to the project.

Wide functional knowledge across various wealth management systems and products.

May ’12 – June‘13 COGNIZANT TECHNOLOGY SOLUTIONS (CTS), India Associate

EFS EBT Environment - Web Based, Pega UI Client – JP Morgan Chase

EFS-EBT project provides onshore/offshore support for JPMC Treasury Services projects and support requirements: Testing and QA. JPMEFS is a leading provider of low cost, high volume debit card services to governments, institution & consumers. EBT is an electronic delivery system for Public assistance benefits like Supplemental Nutrition Assistance Program (SNAP), Women, Infants & Children (WIC), and Temporary Assistance for Needy families (TANF) & Disaster services support. EFS_EBT Testing Project involves delivering testing services to JPMorgan Chase . Project scope includes testing all new functionalities and defect fixes that are implemented on the U card, EBT Account and Webadmin systems of Chase applications. The project involves Functional testing of the various applications: Webadmin, EBT Account and U card.Nominated to join the team involved in creating the claim entry tool used to automate claims processing in the system.

Team Lead responsible for Project delivery across Functional web based testing using Pega platform.

Feb’10 – March‘11 COGNIZANT TECHNOLOGY SOLUTIONS (CTS), India Associate

CHL Retail Environment - Web Based Client – JP Morgan Chase

The project involves Loan Origination for mortgages. It deals with delivering user acceptance services to the business Critical Compliance modules within JPMC Home Loan Originations. The compliance team tests all the compliance-related new functionalities and defect fixes that are implemented on the Loan Builder and CLOSR systems of Chase applications.

Team Analyst responsible for Project testing activities across Functional web based testing like requirement analysis, test design, test execution, reporting

Dec’09 – Jan’10 CAPGEMINI SOFTWARES PVT. LTD. India Associate Consultant

ADA (American Disability Act) Environment - Web Based Client – HSBC NA

ADA project was based for visually challenged people who can efficiently use the HSBC credit cards.

Team Analyst responsible for Project testing activities across Functional web based testing like requirement analysis, test design, test execution, reporting

Jan ’07 – Dec’09 CAPGEMINI SOFTWARES PVT. LTD. India Associate Consultant

Universal Decision Engine/ Epiphany R1 / Loan Quest Environment - Web Based Client – HSBC NA

The LoanQuest product suite supports the complete mortgage lending process. The application is designed to handle Loan registration, Borrower(s) & Seller(s) information, Pricing Information, Insurance (Ex: PMI, Flood, Hazardous etc), Document tracking for loans etc. This was the second releases in a year. The testing was done on various screen as required by HSBC Technology Services (HTS).

Epiphany is Customer Relationship Management Software Solution that increase profitability at the largest Consumer oriented companies by making every customer interaction intelligent. It maintains the central repository of customer and prospect data, standardization of sales process, reducing risk of data loss to employee attrition, pre-positioning for subsequent phases including campaign management.

Implementation of a completely automated underwriting decision engine to replace currently limited functionality of Strategyware with the most robust SMG3 Decision Engine. This will reduce customer decision turnaround time and allow for a more consistent method of underwriting.

Test engineer responsible for Project testing activities across Functional web based testing like requirement analysis, test design, test execution, reporting

Jan ’06 – Dec’06 CAPGEMINI SOFTWARES PVT. LTD. India Associate Consultant

TDR-727 - Conforming Products Environment - Web Based Client – HSBC NA

CML is selling Loans to HBUS Mortgage those would be serviced by HBUS Mortgage servicing system. Because of this transition of loans some changes are happening in existing LLA system of HBUS Mortgage. CML has 5 digits of correspondent code and HBUS uses 4 digits. These changes would be affected to most of the copybooks, programs, online screens and output files (From where data get transferred to GLS and Servicing system i.e. Fidelity).

Test Engineer responsible for Project testing activities across Functional web based testing like requirement analysis, test design, test execution, reporting

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