Customer Service Inside Sales

DOUGLAS (KIP) CRABBE

Clemmons, NC ******@*****.*** 336-***-****

SKILLS & ABILITIES

Customer service oriented

Detail oriented.

Ability, confidence and authority to make credit memo decisions.

Excellent communication skills, both written and oral

Good planning and organizational skills

Team Player with positive attitude

Microsoft Office Suite

Very quick to adapt to new CRM or other software programs.

EXPERIENCE

Store Training Manager

The Good Feet Store Winston Salem, NC

June 2023 to June 2024

•Responsible for all sales training for new Arch Support Specialists

•Ordering and receiving all inventory vital to the stores function, including weekly, quarterly, and annual counts.

•Accountable for all operational procedures in store to include staffing, scheduling, and all monetary transactions.

•Met and exceeded set sales quotas every month since starting with company.

After Sales and Service Manager

Matodi LLC Greensboro, NC

March 2020 to Nov 2022

•Inside sales (B2B) for flat glass processing industry. Product management, Product Development, Machinery sales and support, Spare parts sales and support, Purchasing and inventory management. Maintain Customer relationships and grow sales.

•Specializing in: Cerium Oxide, Diamond tooling, Polishing, Flat Glass Processing Machinery, Customer development, Vendor Management, After Sales and Service.

•Coordinating all incoming shipments of machinery and parts from overseas vendors.

Sales Associate/ Grill Manager

Casual Furniture World - Winston-Salem, NC

May 2018 to November 2019

•Greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service.

•Operating cash registers, managing financial transactions, and balancing drawers.

•Achieving established monthly and quarterly goals.

•Ordering and inventory control over all grills and accessories for multiple stores. • Increasing store sales.

Director Of Inside Sales

North American Attachments

Winston-Salem, NC May 2018 to October 2019

•Accountable for all sales as well as development of sales staff and strategies to increase ROI.

Inside Sales/ eSales Coordinator

Trimantec - Winston-Salem, NC

May 2017 to May 2018

•Responsible for all incoming customer support leading from online sales as well as via phone and email.

•Manage all inventory control by utilizing periodic cycle counts.

•Ordering of product from specified vendors via purchase order to acquire necessary item for customer fulfillment.

•Handle all inquiries about parts, via phone and email, specific to technical knowledge, availability and preparing quotations as needed.

•Generate all web sales orders and enter data into QB software to be processed.

Machine Sales & Logistics Coordinator

Salem Distributing Company

August 2011 to May 2017

•Provide, to both customers and Outside Sales Reps, the necessary information to promote and expedite the buying process of capital equipment.

•Preparation of machine quote recap calculations, quotations, contracts and invoices for machine sales including computer entry update and distribution of documents to customers, sales reps and management as required.

•Logistics coordination for all glass and stone machine sales including requesting quotes from Freight Forwarders, awarding shipments based on pricing and transit time to fit our needs and tracking of shipments to coordinate port arrivals in order to communicate deliveries with the customer as well as installation techs.

•Lead liaison for assigned national account(s) to provide communication for product usage and ordering to alleviate order issues.

•Trade show coordinator for procuring lodging, utilities and show stock to be taken for display purposes, as well as entrance credentials for Salem booth staff.

MILITARY

Aviation Warfare Systems Operator-AIRR/SAR

US Navy – Mayport Naval Air Station, FL

December 1990 to February 1996

•Saving pilots of downed aircraft, people aboard stranded or capsized vessels at sea, or even hikers and mountain climbers in danger on land.

Rescuing civilians during natural disasters and collaborating with other forces, such as the Coast Guard during the joint rescue missions that saved thousands of lives in the aftermath natural disasters.

Working as a Crew Chief on an SH-60 helo, where the primary duties are to make sure the rescue swimmer and the pilot are on the same page and to operate the hoist in rescues. Delivering aid and supplies to other countries in humanitarian operations.

Providing support to Naval Special Warfare Operations.

Conducting surveillance in anti-submarine warfare and drug interdiction operations.

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