Phlebotomist

MADELINE EXANTUS

Jacksonville, FL ***** 954-***-**** ***************@*****.*** WWW: Bold Profile Professional Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Skills

• Customer service

• Time management

• Attention to detail

• Computer skills

• Work ethic and integrity

• Patience and empathy

• Cash handling

• Payment processing

• Refunds and exchanges

• Data entry

• Heavy lifting

• Package handling

• Active listening

• Critical thinking

• Call center experience

• Microsoft Excel

• Microsoft outlook

• Order processing

• Microsoft PowerPoint

• Live chat support

• Appointment scheduling

• Documentation

• Retail sales

• Store opening and closing

• Flexible schedule

• FLUENT IN Haitian Creole

Work History

Sales Associate 11/2015 to 02/2021

Victoria Secret – Boca Raton, FL

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

•

Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

•

• Built relationships with customers to encourage repeat business.

• Managed returns, exchanges and refunds in accordance with store policy.

• Answered customer questions about sizing, accessories, and merchandise care.

• Engaged with customers to build rapport and loyalty. Data Entry Clerk 08/2020 to 05/2021

Covid-19 Testing Center – Pompano Beach, FL

• Completed data entry tasks with accuracy and efficiency.

• Verified accuracy of data entered into system to produce error-free reports.

• Created and maintained data entry logs to track data entry activities. Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.

•

Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.

•

• Followed established procedures to enter and process data correctly. Fulfillment Associate 10/2021 to 12/2022

Amazon – Coconut Creek, FL

Collaborated with team members to optimize workflows and improve overall operational performance.

•

Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.

•

• Streamlined order processing by implementing efficient picking and packing techniques. Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.

•

• Reduced product damage rates through proper handling, storage, and packaging procedures.

• Followed safety protocols to minimize workplace accidents.

• Printed labels, packaged boxes, and loaded into outbound containers.

• Pulled orders quickly to maintain demanding productivity goals.

• Picked and packed order items.

Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.

•

Seasonal Associate 10/2024 to Current

Victoria's Secret & PINK – Jacksonville, FL

• Welcomed customers and helped determine their needs.

• Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

•

• Built relationships with customers to encourage repeat business.

• Restocked and organized merchandise in front lanes.

• Assisted customers with returns, refunds and resolving transaction issues. Resolved customer complaints professionally, leading to improved customer relations and loyalty.

•

• Answered questions about store policies and addressed customer concerns. Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

•

• Processed customer orders and accurately handled payment transactions. Education

High School Diploma

Blanche Ely High - Pompano Beach, FL

Certifications

• First Aid Certification

• Certified Medication Technician

• Certified Phlebotomist

• HHA

Languages

Haitian Creole

Native or Bilingual

French

Full Professional

Contact this candidate