Customer Service Representative

**** ****** ***** ****

Peachtree Corners, GA ****2

*****.*********@*****.***

470-***-****

LEXUS LEWIS

.

EMPLOYMENT HISTORY

Jan, 2024- Mar, 2024

Customer Service Representative, BAKKT LLC

• responsible for assisting with inbound customer inquiries related to placing new travel bookings.

• servicing existing travel bookings as requested by customers. Travel bookings will be placed or serviced.

• Report issues that are surfaced by the customer, including complaints, site production issues, etc.

Aug, 2022 - FEB 2023

Bus Manager, Gwinnett County Public Schools

• Welcomed students and offered assistance during pick-up and drop-off

• Provide excellent customer service to students and parents

• Ensured safety of the children and the school bus

• Develop and implement strategies to improve efficiency and effectiveness of bus operations

• Maintained accurate records of bus routes, schedules, and drivers' hours FEB, 2019 - DEC, 2021

Bus Operator/Driver, Metropolitan Atlanta Rapid Transit Authority, Atlanta, GA

• Ensure the safety of passengers and vehicles by following all traffic laws and regulations.

• Maintain a safe and secure environment for passengers and fellow employees during transit operations

• Provide excellent customer service by ensuring a comfortable and pleasant travel experience for all passengers

MAY, 2015 - JUN, 2016

Machine operator, Ricoh Electronics, Lawrenceville, GA Machine operator

• Ensure the proper functioning of machines by conducting regular maintenance checks and reporting any issues to the appropriate supervisor.

• Ensure the proper functioning of the machine by conducting routine maintenance checks

• Maintain a clean and organized work area to ensure efficient workflow and minimize disruptions in production.

JUN, 2014 - FEB, 2015

Shipping and Receiving, Burlington, Lilburn,GA

• Customer Service

• Unpack boxes

• Sort product, price tag product

• Add product to the shelves

• Maintain accurate Inventory

MAR, 2014 - MAY, 2014

Car Wash, Simonz Car Wash, Norcross, GA

• Customer Service

• Vacuum out cars

• Prep cars for wash, hand dry cars

• Performing specialized services such as waxing and detailing cars to ensure customer satisfaction and increase revenue for the employer. EDUCATION

AUG, 2010 - MAY, 2014

Diploma, Meadowcreek High School, Norcross,GA

SKILLS

Microsoft PowerPoint

Microsoft Word

Microsoft Excel

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