Customer Service Assistant Manager

Danelys Paula

Piscataway, NJ ***** ************@*****.*** Cell: 732-***-****

Motivated and detail-oriented professional with experience in customer service, team supervision, and administrative support. Seeking a position where I can leverage my strong organizational, communication, and problem-solving skills to contribute to efficient office operations and deliver exceptional service, ensuring a positive experience for both clients and colleagues.

Experience

The gift group 06/2023 - 08/2024 Assistant Manager Union, NJ

Supervise and assign tasks to warehouse staff, while assisting with training and development to ensure efficient operations.

Oversee quality control, ensuring all received items meet required standards and verifying price, quantity, and item numbers for accuracy.

Handle customer service inquiries, communicate with truck drivers and dispatchers about deliveries, and coordinate with vendors to resolve any discrepancies or issues.

Manage scheduling, delivery coordination, and prepare necessary documentation for shipments, reports, invoices, and inventory records.

Vitamin Shoppe 08/2020 – 06/2023

Assistant Manager South Plainfield, NJ

Provide direct support to the Store Manager, ensuring smooth operations and executing goals with excellence.

Drive sales and productivity, consistently meeting targets while supporting the team to achieve the same.

Assist with recruiting, developing top talent, and building strong community relationships to boost sales.

Lead with integrity, maintain store standards, oversee loss prevention, and ensure efficient processing, inventory, and pricing.

Snipes 07/2018 – 07/2020

Sales Manager Union, New Jersey

Provide exceptional customer service, assisting both customers and staff while managing cashier and keyholder duties for opening and closing shifts.

Manage online customer queries, process orders, and manage warehouse shipments, check-ins, and special orders.

Supervise and guide staff, ensuring a safe and clean store environment while maintaining statistical and financial records.

Prepare promotional materials, create in-store displays, and work both independently and collaboratively to support store goals.

Pizza Hut 06/2016 – 03/2018

Server Piscataway, New Jersey

Provide excellent customer service by taking and serving food and drink orders, maintaining clean tables, and delivering checks.

Work efficiently both independently and with the team to ensure smooth service and accurate payment processing.

Education

High School Diploma Piscataway High School, Piscataway, NJ 09/2014 – 06/2017

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